Wednesday, August 26, 2020
Saving time with Microsoft Teams
This infographic displays stats on how Microsoft Teams reduces the total number of meetings as well as their duration from improved collaboration and information sharing.
Benefits of using Windows Server and SQL Server on Azure
This whitepaper highlights why Azure makes sense for applications that rely on SQL Server or Windows Server, based on four themes: security, innovation, hybridity, and cost.
View: Benefits of using Windows Server and SQL Server on Azure
The power of relationship selling
In this report—a collaboration between Microsoft and Heinz Marketing—you'll find insights gleaned from over 200 in-depth surveys with top sales leaders. Learn how to achieve desired sales goals, maximize the effectiveness of customer data, and take more strategic steps toward building personal relationships using data-driven engagement tactics.
8 Ways IoT Devices Can Improve Your Business Office
By now, you're very aware of the hugely successful IoT implementations some companies have released into the market. Wearables, smartphones, smart cars, and even smart traffic lights have made headlines across the world. But what about the stuff that doesn't make headlines? Some IoT applications—such as those we use around the office—may not be as exciting as others, but that doesn't mean they aren't as useful or interesting.
In this article, you'll learn about IoT applications that are revolutionizing the workplace and how each of them can add value to products and services we didn't even know could be automated. From coffee machines to smart office heat mapping, these are 8 ways your office could be getting smarter in the near future.
How CRM Improves Your Customer Service & Overall Customer Experience | CustomerThink
Customer experiences are everything. Here's the thing: it doesn't matter what you think they are, it matters what the customer perceives them to be. This means that accurately obtaining feedback from them is vital to keeping your business alive and consistently delivering the service that your clients expect from you.
In theory, this is what customer services is for. But your customer services teams are only as effective as the data you give them to work with. You could have the best resources in the world, but if they can't quickly and accurately access your clients' data the moment they need it, they're dead in the water. And so, too, is your business in the long run.
In this article, you'll learn 5 ways in which CRM software can empower your customer-facing teams with tools to better address client issues and draw insights to create a more empathic service. You'll also learn how it lowers the cost of each customer interaction by lowering the need to address recurring issues, and how it can become crucial to other departments such as sales, marketing, and development.
Tuesday, August 25, 2020
Mercy Housing keeps residents safe at home using Microsoft Teams
When the pandemic ushered in a new reality of social distancing, Mercy Housing was able to continue supporting the residents and communities it serves while keeping everyone safe using Microsoft Teams. This customer story video outlines when COVID-19 created a tremendous need for a tool that can maintain personal connection, Teams has allowed the company to maintain reaching residents and serving its communities, growing the business while working remotely, all while supporting highly secure environments for remote work.
Solution overview video
This video highlights the benefits of using Activate Digital Selling solutions from Microsoft. Make the digital buying experience rich, personal, and efficient with predictive AI and unified customer data.
Create a connected business powered by Microsoft
Imagine you've worked hard to plan and strategize your IoT roadmap. You've finally established what devices you want to connect and how you're going to use that data to drive growth for your business. You've also convinced the board and other stakeholders about your strategy and have gotten the green light to begin ASAP. So you're all set, right? Well, not exactly. What's missing is one of the most challenging and crucial steps for most companies—one that can completely make or break your entire initiative: choosing the correct platform on which to execute your IoT program.
Ideally, you want a platform that allows devices to connect seamlessly —of course—but you also need flexibility, scalability, security, and the ability to transform data into dashboards to obtain insights.
In this infographic, you'll learn how Microsoft IoT Central meets all of these requirements while delivering an intuitive and highly customizable UI that can and will adapt to your business, not the other way around.
Why governments trust Microsoft with their digital transformation
Public sector initiatives are more often than not highly complex and carefully planned endeavors. And, to be fair, they have every reason to be. Millions of people depend on public services to make their lives better, and even a brief interruption can affect thousands of citizens.
This doesn't mean that governments should postpone or cancel their digital initiatives, however—they just have to avoid as much risk as humanly possible. A significant part of this involves making the right choice when partnering with a provider and choosing the correct platform. It's critical, therefore, to pick one that guarantees flexibility, security, and cost-effectiveness, but more importantly, ensures the continuity of public services.
In this infographic, you'll learn why Microsoft has become the partner of choice for governments across the world, and what characteristics have helped Microsoft's products become a staple for public digital initiatives.
View: Why governments trust Microsoft with their digital transformation
The City of Houston Success Story: Video teaser
For local governments, digital transformation isn't just a means of optimizing their daily operations or becoming more efficient—it's also about potentially saving and improving the lives of thousands (even millions) of citizens. In other words, it's about leveraging accurate, predictable data to be prepared for events such as an increase in population or a natural disaster.
Thankfully, the increased availability of digital tools and a growing integration between devices and systems is bringing cities closer than ever to this reality. In this video, you'll learn about the City of Houston, Texas' vision for becoming an interconnected hub for technological advancement and innovation, thanks to the tools provided by always-on digital technology.
Wednesday, August 19, 2020
Enhance and automate the way you communicate with your customers. Learn more about bot integration for Microsoft Teams.
Your customer service teams have a lot on their plate. Not only do they have to troubleshoot problems efficiently, they must also deal with upset or worried clients while they do so. And to add another challenge, they have the added pressure of knowing that a single misstep can potentially have devastating consequences for their business' finances and reputation.
Thankfully, digital transformation has equipped today's customer service teams with the technology they need to be better prepared for their next customer encounter. Now, artificial intelligence has enabled client-facing teams to come prepared with accurate data to better understand a customer's issue and solve it effectively.
Subscribe now to learn how you can utilize the advanced bot integration capabilities of Microsoft Teams to enable effective communication with your clients and create outstanding customer experiences.
Enable digital, efficient, and trust-building services. Subscribe to learn more about Microsoft for Government.
Efficiency is especially important when other people's lives depend on your services. Today's governments now have the digital tools at their disposal to empower their citizens with intuitive, accessible applications that eliminate the need for paper, manual tasks, and long wait times.
Subscribe now to learn how your organization—public or private—can increase its ability to deliver fast, timely services that will improve end-user satisfaction and help you build trust with your target audience.
Enable digital, efficient, and trust-building services. Subscribe to learn more about Microsoft for Government.
Efficiency is especially important when other people's lives depend on your services. Today's governments now have the digital tools at their disposal to empower their citizens with intuitive, accessible applications that eliminate the need for paper, manual tasks, and long wait times.
Subscribe now to learn how your organization—public or private—can increase its ability to deliver fast, timely services that will improve end-user satisfaction and help you build trust with your target audience.
Enable digital, efficient, and trust-building services. Subscribe to learn more about Microsoft for Government.
Efficiency is especially important when other people's lives depend on your services. Today's governments now have the digital tools at their disposal to empower their citizens with intuitive, accessible applications that eliminate the need for paper, manual tasks, and long wait times.
Subscribe now to learn how your organization—public or private—can increase its ability to deliver fast, timely services that will improve end-user satisfaction and help you build trust with your target audience.
Leading the IoT: Gartner insights on how to lead in a connected world
The IoT is changing today's organizations into digital businesses. It's also creating innovative business models, boosting efficiency, and fostering engagement in both employees and customers. Change is not always smooth, however. Sometimes the only way to adapt and stay relevant is by radically reinventing the way things have been done in the past, which can be a painful process for some companies.
There are other barriers to entry for IoT as well: most enterprises don't know where to start implementing the technology; moreover, if strategies do exist, there's almost always a conflict regarding who owns them. During these discussions, it's the job of the CIO to fill the resulting IoT leadership void.
This book provides CIOs and IT leaders with a solid foundation for starting business conversations, developing initiatives, and creating successful IoT strategies with a quick time-to-market. Subscribe now to download your copy.
View: Leading the IoT: Gartner insights on how to lead in a connected world
Leading the IoT: Gartner insights on how to lead in a connected world
The IoT is changing today's organizations into digital businesses. It's also creating innovative business models, boosting efficiency, and fostering engagement in both employees and customers. Change is not always smooth, however. Sometimes the only way to adapt and stay relevant is by radically reinventing the way things have been done in the past, which can be a painful process for some companies.
There are other barriers to entry for IoT as well: most enterprises don't know where to start implementing the technology; moreover, if strategies do exist, there's almost always a conflict regarding who owns them. During these discussions, it's the job of the CIO to fill the resulting IoT leadership void.
This book provides CIOs and IT leaders with a solid foundation for starting business conversations, developing initiatives, and creating successful IoT strategies with a quick time-to-market. Subscribe now to download your copy.
View: Leading the IoT: Gartner insights on how to lead in a connected world
Gartner Peer Insights 'Voice of the Customer': CRM Lead Management
Gartner Peer Insights compares vendors' customer relationship management (CRM) systems, which can then be used to determine best practices for your own business. This study in statistics provides insight on the best ways to capture and manage leads.
Social Asset C: Empower security teams to coordinate
Stay connected to empower your team. Learn more about unifying your workplace collaboration with Microsoft Teams! Subscribe now!
Tuesday, August 18, 2020
Victoria, Australia relies on Microsoft technology to help struggling families
As a species, we've endured numerous challenges thanks to empathy and the notion that we must care for each other, especially in times of need. Governments were essentially created to ensure that our limited resources were adequately spent in creating better societies, which includes caring for those in distress and helping them through a rough situation.
Modern-day governments are complex institutions with hundreds of tasks and a short amount of time to complete them, which creates a constant sense of urgency since the well-being of their citizens often times depends on their level of efficiency. In this regard, The Department of Human Services in Victoria, Australia was no exception.
In this video, you'll learn how the department has succeeded in harnessing digital transformation to become increasingly more effective at resolving people's crises and delivering the social justice their citizens deserve.
Combi Terminal Twente accelerates shipping operations AI-trained AtBot in Teams
Customers are unforgiving, especially when their products and services are on the line. For businesses in the transportation industry, taking the time to carefully review every little detail is crucial to ensuring their customers get their goods when they need them, where they need them.Problem is, time is also money, and finding the sweet spot between efficient and quality customer service is an everyday challenge for global transport companies like Combi Terminal Twente (CTT).
In this video, you'll learn how CTT is leveraging the integration capabilities of Microsoft Teams to provide global customer support powered by AtBot and give clients the ability to track their goods anytime, anywhere.
Monday, August 17, 2020
Create instant remote work meetings with Microsoft Teams
Stay connected with Microsoft Teams while working from home with the help of the "Meet now" feature. In this video, you'll learn how to use "Meet now," which gives you the ability to turn a team chat conversation into an instant remote meeting.
Buying is a journey
Go beyond transactions and interactions to give your buyers unique experiences that build trust. Transform the sales experience with Dynamics 365 Sales. Features include enabling smarter selling with contextual AI, increasing sales profitably with advanced insights, and improving coaching and sales performance.
Systems Imagination uses SQL Server 2019 Big Data Clusters to deliver cutting-edge medical insights
Systems Imagination uses big data to discover new tiers of medical insights unobtainable through conventional means. In order to gain the distributed computing power it needed, the company adopted Microsoft SQL Server 2019 Big Data Clusters. Now, it delivers results based on petabytes of data to its customers within hours while simultaneously keeping operating costs low.
Wednesday, August 12, 2020
eBook: The ultimate guide to Windows Server 2019
Take full advantage of your on-premises investments with Windows Server 2019. Learn how to extend your on-premises environments to the cloud with the Windows Server 2019 advanced hybrid capabilities. Additionally, learn how to add additional security layers and update your applications and infrastructure when you connect to the cloud.
How to Give People What They Want Online
What do customers really want out of their online interactions with your company? Answering this question correctly can mean the difference between increasing revenue and joining the group of businesses that, combined, lose upwards of $1.6 trillion each year by not living up to consumer expectations.
Truth be told, there is no single correct answer to this question, and yours will ultimately depend on your product, service, or industry. However, there are four general principles that every business can integrate into their customer experience strategy that have proven to yield exceptional results, regardless of the nature of their business.
Read this article to learn how you can leverage these trends in your favor and increase brand loyalty among your customers.
Incredible Real-World Applications Prove the IoT Is Here to Stay
As author Peter Daisyme accurately puts it, "While many people debate whether little computers in wrist devices, clothing, refrigerators and vehicles will truly change our lives, actionable change is already occurring on the business application side of the IoT." Regardless of which side of the argument you're on, the impact the IoT is having in our societies at a macro level is undeniable.
While you're reading this, devices that measure and predict air pollution, vehicle traffic levels, machine failure rates, fire warnings, and crime rates are being employed to improve the lives of hundreds of thousands of people. And as cities and businesses become more interconnected by the hour, we'll find more and more useful ways in which the IoT can help us better utilize our resources and lift the burden we put on our environment.
In this article, you'll gain deeper insights into how IoT devices are being used by companies and governments alike to obtain accurate data across many potentially life-saving use cases. You'll also learn about what the future holds in store for us as cities powered by artificial intelligence become near-sentient beings capable of reacting in real time to the habits and living conditions of their inhabitants.
Tuesday, August 11, 2020
How We Saved Our Culture of Collaboration: Tech Was the Means for Easing the Pain of Rapid Growth
What qualifies as a successful collaboration tool? The short (and kind of obvious) answer is: one that gets people to use it. In other words, your large investment in a new platform may have proven useless unless that platform resonates with your workforce. This is why today's leading platforms like Microsoft Teams, Slack, and Workplace by Facebook have put customization and convenience at the top of their to-do list. And it's paying off immensely, with the industry expected to reach a value of $60 billion by 2023.
So what's the secret sauce behind the success and massive adoption of these platforms? Read this article to gain spot-on insights into how modern collaboration software has evolved to earn its place in the hearts—and devices—of today's millennial workforce.
What is Teams?
This video shows how you can pull together a team with Microsoft Teams on your PC, Mac, or mobile device. Use chat instead of email, securely edit files at the same time, see your likes, mentions, and replies with just a single tap, and have the freedom to customize it all by adding notes, websites, and apps.
5 reasons to empower governments with digital transformation
Delivering the best services possible to citizens while managing tight budgets is an everyday struggle for public institutions. Although this is also true for many privately owned companies, a slight delay or inefficiency in public services can spell disaster for entire families. Yet keeping up with digital transformation can be difficult for such institutions thanks to nightmarishly long bureaucratic processes and archaically old existing architectures. This means that once a digital strategy gets approved, there's little to no room to get things wrong. When thing do go the right way, however, governments and public institutions are empowered with unparalleled efficiency that translates into a better quality of life for all citizens.
In this infographic, you'll learn how digital transformation strategies can greatly improve the effectiveness of public services and significantly enhance taxpayers' overall perception of the institutions that implement them.
View: 5 reasons to empower governments with digital transformation
5 reasons to empower governments with digital transformation
Delivering the best services possible to citizens while managing tight budgets is an everyday struggle for public institutions. Although this is also true for many privately owned companies, a slight delay or inefficiency in public services can spell disaster for entire families. Yet keeping up with digital transformation can be difficult for such institutions thanks to nightmarishly long bureaucratic processes and archaically old existing architectures. This means that once a digital strategy gets approved, there's little to no room to get things wrong. When thing do go the right way, however, governments and public institutions are empowered with unparalleled efficiency that translates into a better quality of life for all citizens.
In this infographic, you'll learn how digital transformation strategies can greatly improve the effectiveness of public services and significantly enhance taxpayers' overall perception of the institutions that implement them.
View: 5 reasons to empower governments with digital transformation
The 3 phases of an effective IoT strategy
IoT is quickly becoming the most important business revolution of the digital age, with its implications being felt across all industries worldwide. However, unlocking the true potential of IoT requires not only a clear roadmap with specific objectives, but also a solid front-end and back-end infrastructure that's capable of making sense of the data obtained. It's for this reason that both public and private organizations sometimes struggle when implementing a successful IoT strategy and fail to reach the desired return-on-investment (ROI).
To address the risks you may encounter with IoT, we've created this short, insightful infographic. After reading it, you'll have a better idea of the tools and actions you should be executing during each of the three stages of IoT implementation to overcome challenges and maximize effectiveness. You'll also obtain a straightforward checklist that your teams can refer to when establishing or optimizing their strategies.
Amplify your apps with Microsoft Teams Developer Platform
Collaboration software is evolving. These days, just having chat-based capabilities is simply not enough, as anyone who's ever received nefarious "check your email" messages can relate. That's why leading enterprises are constantly striving for integration and convenience. After all, using multiple logins, juggling a dozen passwords, and getting bombarded with useless DMs is no one's idea of an efficient workspace.
Today, our collaboration tools have become increasingly integrated with each other. Chat-based applications can now send files, serve as online storage for critical project management, and function as digital meeting rooms. This not only saves time, but also enables valuable reporting and management capabilities that are crucial for today's global businesses.
In this infographic, you'll get familiarized with the Microsoft Teams Developer Platform and how it can be leveraged to extend the effectiveness of your existing apps as well as create new ones that maximize your teams' efforts.
View: Amplify your apps with Microsoft Teams Developer Platform
Monday, August 10, 2020
Solution overview video
Learn about the features and benefits of migrating to Windows Server and SQL Server on Azure. This video discusses key aspects such as preventing the loss of valuable data and getting the lowest cost of ownership.
How to accelerate digital selling with Dynamics 365
This video provides an overview of the sales accelerator in Microsoft Dynamics 365 Sales Insights. You will learn how to maintain business continuity with the sales accelerator, a digital-first experience that enables salespeople to work remotely.
How to accelerate digital selling with Dynamics 365
This video provides an overview of the sales accelerator in Microsoft Dynamics 365 Sales Insights. You will learn how to maintain business continuity with the sales accelerator, a digital-first experience that enables salespeople to work remotely.
Thursday, August 6, 2020
Replace labor redundancy and manual tasks with digital efficiency. Subscribe now to learn more.
Digital technology has forever changed the dynamics between customers and companies. Companies must continually reinvent their business by going one step ahead of ever-evolving digital trends or risk becoming silent observers while their industry is led by other businesses more adept at digital transformation.
Subscribe now to learn how your business can leave behind inefficient processes, duplicate tasks, and a reliance on physical workplace tools to become an active player in today's digital game.
Wednesday, August 5, 2020
Empower your organization—public or private—with Microsoft Dynamics 365. Subscribe to learn more.
Efficiency and productivity can mean the difference between remaining relevant and fading into obscurity. For both the private and public sectors, digital transformation has proven invaluable when it comes to leaving behind archaic technology, fragmented data sets, and insecure processes. It's also proven to be a crucial tool for increasing collaboration and improving employees' work satisfaction with flexible, intuitive, digital tools that enable seamless knowledge transfer regardless of location.
Subscribe now and gain access to the latest news, relevant case studies, and industry trends that will help you plan, develop, and deploy effective digital strategies with Microsoft.
Social Asset BYL B: Unify workplace collaboration
Subscribe now and unify your workplace collaboration with @Microsoft Teams.
Use machine learning to analyze candidate information and recruit the best talent. Learn more about Microsoft Teams.
Recruiting has evolved. Fueled by machine learning and AI, today's top recruiters are implementing a host of digital tools to not only help them locate the best talent, but also statistically identify which candidate is the best for each role. And with the expanding reach and integration available within digital collaboration software like Microsoft Teams, the odds of choosing the wrong person for an important role are fading into obscurity.
Stay subscribed to learn more about Modern Workplace trends and how you can empower your recruiting teams with Microsoft.
Innovate Infographic
Moving Windows Server and SQL workloads to Azure provides flexible, scalable, and highly available cloud infrastructure. It also supports rapid innovation and digital transformation, freeing you to innovate. This infographic presents the benefits of running Windows Server and SQL Server on Azure.
Social Asset 3: Subscribe now
Drive smarter selling and optimize engagement. Microsoft has the tools to make it happen. Subscribe now!
Tuesday, August 4, 2020
Microsoft Talentsoft Dior Partner Story
Few things are more challenging than having a co-worker or boss who isn't prepared for their current position. To be fair, though, recruiters have a lot resting on their shoulders and they're well aware of the importance of their role. Placing the wrong resource within a critical project can have long-lasting implications for the entire business, not to mention the investment that must be made in finding and training that person's replacement.
Today, modern recruiting techniques and methods provide multiple filters to ensure a person's the right fit for a role, but they aren't always failproof. This is why leading recruiters such as Talentsoft have decided to go one step ahead and leverage digital transformation, machine learning, and cloud technology to help their clients always obtain the profile they're looking for.
In this video, you'll learn how Talentsoft uses all of these technologies integrated into Microsoft Teams to help fashion industry giant Dior reach and employ the best creative talent in the world.
How Chesterfield County streamlines workplace experiences with Microsoft Dynamics 365
When you think digital transformation, what typically comes to mind? For most people, it means rapidly changing technology within the context of enterprise and consumer-oriented private services. Many don't realize that digitalization and efficiency is just as crucial in the public sector as any other industry. Here, digital transformation can mean the difference between effectively improving someone's life or making them waste months—or years—in bureaucratic limbo.
In this video and case study, you'll learn how Chesterfield County replaced its 20-year-old mainframe application with a cloud environment based on Microsoft Dynamics 365 that enabled easier knowledge transfer and increased efficiency—and most important, allowed the county to deliver on its promise of helping over 340,000 citizens live better lives.
FINNING | Digital Transformation on the Azure Cloud
In 2015, Finning decided to upgrade its customer experience strategy. The goal: to double down on interconnectivity and integration by using IoT devices to obtain data from all available touchpoints.
Watch this video to learn how Finning managed to overcome two of the construction industry's main challenges—disconnected data and paper-based processes—and reap the benefits of digital transformation with Azure IoT.
Imperial College London uses Teams to teach and connect in a time of COVID
A world top ten university, with an international reputation for excellence in teaching and research, Imperial College London now uses Microsoft Teams to teach and connect in a time of COVID-19. In this video, see how the college is now relying on Teams for the delivery of its lectures and its remote labs, as well as a "virtual common room" where students and faculty can interact. Staff now have the fluid integration of shared files, scheduled events, and the students' use of the virtual learning environment, providing opportunities to respond to students in a way never done before.
Itaú Unibanco boosts service availability and data processing with SQL Server 2019
As a banking leader in Latin America and one of the largest banks in the world, Itaú Unibanco handles thousands of transactions every second. Operating on an aging data infrastructure, the bank found it difficult to expand its digital services without breaking SLAs or putting its guarantee of continuous service availability at risk. Since it migrated database services to Microsoft SQL Server 2019 based on Intel datacenter technologies, Itaú Unibanco can confidently scale data collection and infrastructure maintenance while it delivers the high level of service its private and commercial banking customers rely on.
Monday, August 3, 2020
Rapidly-growing UK restaurant chain migrates key business processes to Microsoft Dynamics 365
TGI Friday's popular and rapidly growing restaurant franchise in the UK wanted a more scalable, flexible platform for core business processes. To support its ambitious growth, the franchise is consolidating business operations starting with financial management on Microsoft Dynamics 365. Built-in functionality and ease-of-use mean that TGI Friday's can continue to onboard more business processes while expanding its franchise. Benefits include lower costs, easier access to data, and better insight.
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