Monday, September 30, 2024
Build and Modernize Intelligent Apps
Experts agree that cloud migration is an essential element of a digital transformation since it allows teams to take advantage of cloud-native tools and capabilities to modernize and develop intelligent apps. See how to start on the app building and modernization journey in this essential eBook providing an overview of the components, solutions and practices that can drive your transformation.
After reading, reach out to Inner-City Cubes today to set up a no-obligation demo to see what intelligent applications would do for your business.
Microsoft Guided Tours
Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs.
Reach out to to begin reimagining your customer service operations.
Are you ready to spin up and scale out the modernized apps to drive your business forward? Reply and the Microsoft @Azure experts at Inner-City Cubes will be in touch to guide you on the path to app modernization.
Are you ready to spin up and scale out the modernized apps to drive your business forward? Reply and the Microsoft @Azure experts at Inner-City Cubes will be in touch to guide you on the path to app modernization.
Universidad de Las Palmas de Gran Canaria boosts accessibility with Microsoft Entra ID
Universidad de Las Palmas de Gran Canaria (ULPGC), a major university in Spain, needed to replace its on-site Active Directory Federation Services with a cloud-based authentication service to protect it from power outages at the university.
In this case study, you'll learn why ULPGC decided to adopt Microsoft Entra ID for identity-based and risk-based adaptive access policies.
Tuesday, September 24, 2024
The Total Economic Impact™ Of Microsoft Entra
It's difficult to calculate the true costs and benefits of a security solution before you buy. Fortunately, Forrester did it for you. Forrester's Total Economic Impact report on Microsoft Entra ID, a unified identity and access management solution for organizations of all sizes, provides data and insights into the costs and benefits that actual companies experienced in using Microsoft Entra ID. Read this report to get a factual look at what Entra ID can do for your company, including the cost, benefits, flexibility and risk factors that Entra customers experienced.
Domino's Pizza Enterprises slices identity by role with Microsoft Entra ID
Domino's Pizza Enterprises Ltd. (DPE) has employees around the world, in various job roles and access to different applications and data sources. These global workers are all governed by disparate identity and access management (IAM) solutions, making it more difficult to manage and monitor user access To help simplify the company's identity access management system, Domino's consolidated its IAM onto Microsoft Entra ID.
Read this case study to learn how Entra ID has made identity management easier, more cost effective and convenient for employees and IT professionals.
Frequently asked questions about Copilot in Microsoft Teams
Copilot for Microsoft Teams can help organize your work in a wide variety of ways. Enabled by AI, Copilot can summarize meeting discussion points, generate answers based on chat histories, and other useful functions. It's like your private meetings assistant.
Get the inside scoop on Copilot for Teams in this FAQ.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.
Monday, September 23, 2024
Gluwa uses blockchain to help investors fund loans to the unbanked
In order to create a financial services company that serves the unbanked, the leadership of San Francisco-based startup Gluwa saw that they needed a reliable, scalable cloud solution with strong data security and privacy features. Read this customer story to see why they chose Microsoft Azure to combine with blockchain technology to connect with underserved communities around the world.
Want to see how Microsoft Azure can change the way you do business? Contact Inner-City Cubes to set up a complimentary demo.
Reimagining the customer experience with the power of AI
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
Manulife supercharges development and reduces costs by 50 percent
When a major insurance and financial services company realized that its global infrastructure was becoming inefficient, they saw that having multiple on-premises data center providers led to inconsistency and posed challenges for new development projects. See this customer story showing how Manulife's move to a single-cloud platform with Microsoft Azure resulted in lower costs and development time.
If you're finding the same issues in your infrastructure, reach out to your Microsoft Azure experts at Inner-City Cubes to learn more about solutions that fit your business.
Tuesday, September 17, 2024
Copilot in Word | Enhance Your Writing and Design
Copilot in Word transforms every part of the creative process, from developing and editing copy to reworking it for different purposes. Copilot helps you draft briefs speeches, sales letters and marketing copy. Now integrated with Microsoft Designer, Copilot helps you to effortlessly incorporate custom graphics into your document.
Watch this video for a demonstration of the ways that Copilot helps you be more creative.
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
Monday, September 16, 2024
The Total Economic Impact™ Of Microsoft Entra
Identity access management (IAM) can have a greater impact on an organization beyond defending against credential theft and other identity-based attacks. In this Forrester Total Economic Impact study, researchers interviewed customers using Microsoft Entra--a cloud-based identity and access management service—to identify the cost and benefits of the Entra family of products. Entra helps organizations strengthen security while simplifying and modernizing the IAM technology stack.
Deliver tailored content to customers, manage high volumes of transactions and build custom copilots - What use cases do you envision creating with intelligent apps? #Azure
Deliver tailored content to customers, manage high volumes of transactions and build custom copilots - What use cases do you envision creating with intelligent apps? #Azure
Copilot can help employees use Word more creatively!
What is Microsoft Entra ID?
Is your content protected by a modern identity and access management (IAM) solution? Relying on firewalls and passwords isn't enough anymore. Find out about Microsoft Entra ID, a modern cloud IAM service for security-conscious companies.
Tuesday, September 10, 2024
Service Sophistication Model: Assess - Transform - Lead
This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy.
Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.
View: Service Sophistication Model: Assess - Transform - Lead
Build and Modernize Intelligent Apps
Cloud migration allows organizations to create intelligent apps and deliver more value to users. The tricky part of the equation is finding where to start the process. Read this explanatory eBook from Microsoft Azure showcasing five key reasons for building intelligent applications and what they can do for your infrastructure. Want more info? Inner-City Cubes is ready for your questions about planning an intelligent app strategy.
Accomplish more in less time
Start creating and get results quickly with Microsoft 365 and Copilot, your AI work assistant.
Watch this video to learn what Copilot can do to help you land more sales, create innovative content and gain insights faster.
Monday, September 9, 2024
KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service
If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.
Simplified Zero Trust security with the Microsoft Entra Suite and unified security operations platform
If you're interested in unified, zero trust security, then Microsoft has some more good news for you. In July, Microsoft announced the general availability of the Microsoft secure access solution Entra Suite and Microsoft's cloud-native security information and event management platform, Sentinel. This article explains the benefits of these two solutions and why a zero-trust approach to security is essential.
Commercial Bank of Dubai: innovating a future proof banking platform with Microsoft Azure
A rising financial services company in the Middle East quadrupled its client base in four years and needed to upgrade its banking platform. Read about how the Commercial Bank of Dubai relied on Microsoft Azure to upgrade its application infrastructure, improve transaction security and speed and became so customer friendly that a user could open an account in just two minutes using its award-winning mobile banking platform. If you'd like to see what Microsoft Azure can do for your organization, contact Inner-City Cubes today for a complimentary demo.
Copilot can help employees use Microsoft 365 productivity apps more efficiently!
Tuesday, September 3, 2024
Zero Trust Essentials
The concept of zero trust in cybersecurity is gaining traction as essential in today's constant flood of cyberattacks and data breaches.
In this eBook, you can learn the basics of zero trust and how Microsoft applies it in their cybersecurity solutions.
Accelerate cloud migration and modernize applications at your pace with Azure VMware Solution.
Copilot in Customer Service
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs.
can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Monday, September 2, 2024
Top 5 reasons to migrate to Azure VMware Solution
There are a lot of good reasons to migrate your VMware workloads from your datacenter to Azure with Azure VMware Solution (AVS). Get this infographic to see the top 5 reasons we think AVS is the optimal route to the cloud, and get in touch with Inner-City Cubes to see how we can help.
How AI Can Empower Customer Service Agents
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure.
Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
CARIAD creates a service platform for Volkswagen Group vehicles with Azure and AKS
Today's autos are increasingly reliant on software to meet consumer needs for connectivity, automation and personalization. Take a look at this customer story to see how CARIAD, a subsidiary of the Volkswagen Group, collaborated with Microsoft using Azure and Azure Kubernetes Service to power and accelerate the development and service of vehicle software for Volkswagen's brands.
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