Tuesday, February 25, 2020
How Artificial Intelligence Is Transforming Business Models
Business models are quickly changing in the age of AI. In this article, Jayshree Pandya of Risk Group writes about how the application and adoption of AI will revolutionize business and commerce. Still struggling to determine how AI can work for you? Contact us to learn more.
Using AI To Augment Customer Service Agents
There is seldom a sector or field that is not undergoing some form of transformation driven by a wave of digital technologies that are upending traditional ways of doing things -- including customer service. While many of claims of disruption suffer from over-hype, the way companies engage with customers is one domain where claims are justified.
A recent report from Deloitte highlights how customer service has transitioned from the cost centers of old to create experiences that delight customers and turn them into brand devotees. Read this blog for insight on the various ways enlightened organizations are using technology and automation to empower humans to augment and enhance customer experiences.
Azure SQL Database Managed Instance
Managed Instance is a resource type in SQL Database that enables you to quickly and confidently move your SQL Server databases (2005 and newer) at scale to the cloud. Companies report a 212% return on investment by moving their SQL Server databases to Azure with less that 6 months post-migration payback. Read this infographic for more on how straightforward and economical migration can be.
Taking internal communication to the next level with Microsoft Teams
Microsoft Teams has transformed internal communications for today's businesses, delivering features that allow companies to customize workspaces, connect team members together, provide single-point access to assets, integrate third-party solutions, and more. In this video, you'll see how advanced communications tools and the integration of disparate CRM tools into Microsoft Teams enabled Red Lion Hotels (RLH) to up its hospitality game.
Monday, February 24, 2020
The Top 10 Reasons Why SMBs Should Invest in the Cloud
Cloud adoption is well underway but when it comes to making the move, Microsoft research shows that SMBs lag behind enterprise counterparts. In fact, 96% of enterprises are using the cloud, whereas only 78% of SMBs are following suit.
As you know the cloud can be a game changer for businesses--big and small! This week's infographic demonstrates the ten most crucial benefits that SMBs report after investing in cloud solutions.
View: The Top 10 Reasons Why SMBs Should Invest in the Cloud
Wednesday, February 19, 2020
Microsoft Dynamics 365 Business Central: A comprehensive business management solution for SMBs
This capabilities guide provides valuable information regarding the key benefits and core capabilities of Microsoft Dynamics 365 Business Central. It reinforces the impact of integrating with Office 365 and includes five insightful competencies.
Leave behind a digital or printed copy with your customers or share on your favorite social media platforms.
View: Microsoft Dynamics 365 Business Central: A comprehensive business management solution for SMBs
A Developer's Guide to Building AI Application
Like the vast majority of Nepalese, Melisha Ghimere came from a remote village from a family of subsistence farmers who raised cows, goats, and water buffalos. Seven years ago, she watched her relatively wealthy uncle and aunt lose a lot of their herd to an outbreak of anthrax; they were never to recover their economic footing. Melisha went on to college thinking about the plight of her family. In college, she worked to develop a predictive early warning solution to help farmers. With a team of four students, they researched livestock farming, veterinary practices, and spoke to farmers. They built a prototype for a monitoring device that tracks temperature, sleep patterns, stress levels, motion, and the activity of farm animals. Melisha's AI system predicts the likely health of each animal based on often subtle changes in these observations. Farmers are able to track their animals, receive alerts and actionable recommendations. Although her project is still in its infancy, the field tests have shown the solution was about 95% accurate in predicting risks to an animal's health. Melisha and her team were able to help a family prevent a deadly outbreak of an anthrax infection by identifying a diseased cow, before symptoms were evident to the farmer. Melisha's team was a regional finalist in Microsoft's Imagine Cup competition in 2016.* For more to inspire you to embrace AI, read this developer's ebook. Then contact us to find out how we can help make AI work for you!
* The Future Computed--Artificial Intelligence and its role in society--Microsoft
Tuesday, February 18, 2020
Guide to Creating a BYOD Policy for Small Business
Allowing employees to access company data from personal devices can be essential to creating work-life balance, but employee-owned devices can also pose security threats. Check out this article for an overview of the risks and benefits of implementing a bring-your-own-device policy.
Contact us for more information on how to help your company secure company data accessed from personal devices.
Integral Analytics switches to Azure from AWS for high performance and cost-effective data warehousing
Darrin Kinney of Seattle City Light said, "Some of the biggest challenges are just collecting and handling the vast amounts of data." Now, using Azure SQL Data Warehouse, this energy-analytics firm cost effectively brings actionable insights to electric utilities. Watch this video to hear more.
Michelin delivers with Microsoft Dynamics 365 for Field Service
Leading tire company Michelin put together a team dedicated to engineering a game-changing experience that would allow customers to bypass the in-store line and reclaim their day. Watch this video to see how Microsoft Dynamics 365 for Field Service allows Michelin to make the customer experience remarkable by allowing customization of Michelin's OnSite app.
Simplify your compliance journey with Microsoft 365
We live in a time where digital technology is profoundly impacting our lives, from the way we connect with each other to how we interpret our world. To thrive in this privacy-focused era, you need a trusted partner who can help you not only overcome the challenges but make the most of the opportunities that lie ahead. The Microsoft Cloud and Microsoft 365 are uniquely positioned to help you meet your compliance obligations. It offers a rich set of integrated solutions that leverage AI to help you assess and manage compliance risk, protect sensitive and business-critical data and respond efficiently to data discovery requests.
Customer story: Garner Foods
Although Garner Foods is based in South Carolina, they sell hot sauce and Green Mountain Gringo brand products all over the world. With digital tools, their projects are easily managed remotely, and team members can work from anywhere.
Garner Foods chose to partner with Microsoft 365 Business to easily onboard new employees and to secure company data stored on countless devices. With employees and sales representatives traveling all over the United States, being able to securely work and collaborate from any device has played a huge role in the company's ongoing success.
Monday, February 17, 2020
Reinvent Business Productivity with Microsoft Dynamics 365 and Microsoft Office 365
To get ahead of the competition, SMBs realize they need to break down silos, work from connected systems and make every customer engagement count. In this thought-provoking, easy-to-read eBook, discover how Business Central integrates with Office 365 to provide an all-in-one solution to drive success.
Using three, day-in-the-life scenarios, visualize how Business Central brings insight and efficiency to daily routines. Specifically, this eBook illustrates the life of a business owner, a sales rep and an accountant, and shows how Dynamics 365 transformed their jobs.
View: Reinvent Business Productivity with Microsoft Dynamics 365 and Microsoft Office 365
Wednesday, February 12, 2020
Empowered By Technology, Wealth Managers Will Take Personalization To The Next Level
Technologies like machine learning that make sense of data and patterns are essential. So are the incisive analytics that can result from its use.
Seven Signs Your Business Should Move To A New CRM System
"Good CRMs will not make you drool in admiration or write a pretty sonnet, but the bad ones will drive you and your employees crazy."
CRM systems are a necessary component of being proactive in managing your business. These seven signs are a great way to assess whether your CRM solution is not just meeting expectations but empowering your organization to focus on putting the customer first.
Contact us to learn how you can create connected interactions and improve efficiency for your customers and employees.
Tuesday, February 11, 2020
Compliance Is The New Normal -- It's Time To Lock Down The Data
The recent anniversary of the General Data Protection Regulation (GDPR)'s implementation commemorated the first full year that businesses dealing with EU resident data have spent operating in this new regulatory environment. This article from Forbes highlights the broadening recognition and acceptance that privacy regulations aren't going away, and presents data showing that accelerating privacy regulation is a top concern of executives in 2019. It makes a case for using GDPR as a catalyst to establish broader data protection strategies and adopt technology that has a meaningful impact on data security.
Protect your business: Recognize the top three security threats, plus one you may not know about
This report gives detailed information on how to safeguard your customers' data from viruses, phishing, and ransomware, plus a common security threat you may have overlooked.
The global average cost of a cyberattack is $3.6 million. But awareness is the first step in security and prevention. Check out this e-book and contact our team to learn more about how to defend your company against cyberattacks.
Wild & Wolf (video 3)
Fast growth is great for business but can also prove to be difficult to navigate. Doubling in size in just five years, Wild & Wolf had to quickly move out of their comfort zone and adapt to rapid change. In this third video of the series, watch how this innovative business overcame their growing pains and rose to the challenge to achieve great success.
In order to remain successful, Wild &Wolf knew that keeping their systems up-to-date and efficiently moving data around their business would help them provide a more customer-centric experience. Dynamics 365 Business Central enabled them to stop reacting to fires, and to proactively anticipate the needs of their customers.
Day in the life of a GDPR-ready DPO
Microsoft 365 and supporting tools help simplify compliance. This infographic takes you through a scenario using Microsoft 365 applications and integrated tools to implement updates required to comply with a regulatory change made in response to a data breach. Check it out to discover how your company can use Microsoft 365 controls to keep data safe and more easily comply with GDPR requirements.
Prevent data leaks
The global average cost of a data breach is $3.6 million. Is your company prepared to deal with the aftermath of a cyberattack?
Many businesses struggle with preventive measures that block the sharing of sensitive information or prevent unauthorized users from viewing sensitive documents. It's no wonder that protecting against data leaks is a daunting task.
With the rich security features available in Microsoft 365 Business, you can easily protect your company's sensitive data. Check out this infographic for a quick overview of industry trends, business pains, proof points, and more on how you can prevent data leaks.
Monday, February 10, 2020
SMB Group's 2020 Top 10 SMB Technology Trends
SMBs today are eager to find success and are discovering how digital technology impacts business. But, did you know that SMBs investing in digital transformation are 1.9 times more likely to forecast revenue increases than their counterparts?
When it comes to technology, 2020 will be transformative year. This article from the SMB Group highlights ongoing conversations with SMB decision-makers, vendors, and channel partners on the latest digital transformation trends. It unveils insights on what SMBs need to know to successfully navigate today's digital transformation journey.
Share this informative article from the SMB group on your social media accounts to attract new followers and encourage engagement.
Wednesday, February 5, 2020
Leveling the Playing Field -- Competing in the Digital Age with Dynamics 365 (eBook)
It's time for a new perspective on business applications, infrastructure, and AI. This thought-provoking, sports-themed eBook focuses on how businesses are harnessing the power of AI to drive ambitious growth.
A winning management solution helps companies improve customer outcomes and make better decisions by connecting all workflows into an integrated solution with a familiar look and feel. As companies scale, they need a flexible solution that offers an end-to-end view of their business that standalone systems simply can't provide.
View: Leveling the Playing Field -- Competing in the Digital Age with Dynamics 365 (eBook)
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Moving your data to the cloud can help you improve security, more easily meet compliance requirements, reduce costs, maximize ROI and enable real-time insights. Microsoft Azure enables you to make the move with rapid replication of your virtual machines and no downtime or interruption. Subscribe now and contact us to learn how Inner-City Cubes can help.
Security Is Not Privacy
Do you know the difference between security and privacy? Although these terms are often used interchangeably, they are quite different. And both are crucial to business longevity. Check out this thought leadership article to help you get started.
Tuesday, February 4, 2020
Wild & Wolf Video 2
Wild & Wolf is a large, global business that has successfully implemented Dynamics 365. Now, they are able to run their business, and its many dispersed locations, using as few solutions as possible, while enabling the most room to grow. This video showcases the success they've achieved with Dynamics 365.
According to Wild & Wolf, what makes the solution truly unique is the ability to instantly add apps, and use the additional functionality to dial in a solution in ways never possible before.
Share this video with your customers on your social media platforms.
How migrating to Azure is modernizing JB Hunt
JB Hunt is reinventing its enterprise by migrating to the Azure cloud, which is helping the company manage 18 billion integration points and 8 billion transactions over the next 3-5 years. They are moving over 2100 applications to one platform. "This isn't a cookie cutter approach," Vana Matte, Senior VP of Technology says. Microsoft Azure can help you disrupt your industry by modernizing, lifting and shifting your data to the cloud - and we can help you turn your vision of the cloud into a reality.
Climatec powered by Microsoft
Since 1975, Climatec has been a leading provider of energy solutions and building technologies. As the company grew, it found it needed a single, all-encompassing solution to connect multiple offices, adapt easily to business processes and support employees out in the field. Climatec chose a Microsoft solution for field service to help it organize and automate business processes while also equipping employees with the data they need to deliver exceptional customer service.
Bringing in the right technology to enable employees creates better customer experiences. Let us help you drive intelligent optimization and empower your organization.
Cloud App Security integrates with Windows Defender ATP
Based on our findings, enterprises today have an average of 1,100 cloud applications in their organization, with IT unaware of 61% of cloud services accessed. Sourcing from a cloud app catalog of more than 16,000 applications, Discovery in Microsoft Cloud App Security (MCAS), Microsoft Cloud Access Security Broker (CASB) solution identifies the cloud apps being used in your organization, provides risk assessments, ongoing analytics and lifecycle management capabilities to control the use.
Microsoft Cloud App Security now uniquely integrates with Windows Defender Advanced Threat Protection (ATP) to enhance the Discovery of Shadow IT in your organization and extend it beyond your corporate network. Watch this video for a look at the integrations, what they enable and how your organization benefits from a more complete view of cloud app- and services usage.
Customer story: Presentation Studio
Sydney-based company Presentation Studio specializes in writing and designing sleek, professional presentations across the Asia-Pacific region. As the company expanded in proportion to the demand for its product, company leaders at Presentation Studio knew they needed to upgrade to a secure, cloud-based platform, so they partnered with Microsoft 365. They are using productivity and collaboration tools that allow employees to work remotely and work together across a multitude of apps and devices, plus enterprise-grade security features keep sensitive data safe from cyberattacks.
Monday, February 3, 2020
Business Central AI Infographic
AI isn't just for large businesses. The built-in AI capabilities in Business Central 365 make it easy for any sized business to work smarter and make better decisions. Share this infographic with your customers to promote this incredibly valuable component of Business Central.
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