Tuesday, December 31, 2024

Copilot for Microsoft 365: A whole new way of working with the power of generative AI

Are you one of the 3 in 4 people who are comfortable having employees use AI for admin work? Data from Microsoft's Work Trend Index survey shows most people would be happy to have an AI assistant help with routine tasks. Find out more about what an AI assistant like @Microsoft Copilot can do in this article. 👇

View: Copilot for Microsoft 365: A whole new way of working with the power of generative AI

Cloud Migration Simplified

Cloud migration can be complex and a well-defined roadmap makes all the difference. The eBook, "Cloud Migration Simplified," provides IT leaders with steps to strategize, plan, and prepare their environment for a successful Azure transition. Download it now to learn how to mitigate risks and achieve your cloud goals efficiently. Reach out to Inner-City Cubes for an Azure cloud migration strategy consultation.

View: Cloud Migration Simplified

New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform

How can organizations minimize infrastructure costs, automate workflows and deliver new or improved services to customers? With the Microsoft Intelligent Data Platform (MIDP), your organization can benefit from a unified approach that delivers a projected ROI of 95% to 232%. The Forrester Report, New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform highlights key findings. Download your complimentary copy of the report to review quantified projected benefits to productivity, efficiency, cost savings, uptime and income. Contact Microsoft partner, Inner-City Cubes, to discuss how we can support your migration to MIDP.

View: New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform

Reimagining the customer experience with the power of AI

In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.

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Universidad de Las Palmas de Gran Canaria boosts accessibility with Microsoft Entra ID

Universidad de Las Palmas de Gran Canaria (ULPGC), a major university in Spain, needed to replace its on-site Active Directory Federation Services with a cloud-based authentication service to protect it from power outages at the university. In this case study, you'll learn why ULPGC decided to adopt Microsoft Entra ID for identity-based and risk-based adaptive access policies.

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Monday, December 30, 2024

A day in the life of an HR manager

Human resource managers spend a lot of time each day answering emails, writing job descriptions, preparing for meetings, drafting reports and doing other routine tasks. AI can help them get those tasks done more effectively and efficiently. In this infographic of a typical day for an HR manager, you'll see exactly what an AI assistant such as Microsoft Copilot can do to speed up routine work. Like summarizing email threats, creating questions for upcoming interviews with potential recruits, and creating presentation slides. Learn all that AI can do by having a look at this Microsoft infographic.

View: A day in the life of an HR manager

Are you migrating to the cloud? A successful move starts with a smart strategy. 💡 DM us to schedule your #Azure cloud migration strategy consultation and build your migration roadmap.

Are you migrating to the cloud? A successful move starts with a smart strategy. 💡 DM us to schedule your #Azure cloud migration strategy consultation and build your migration roadmap.

7 Essential Trends IT Departments Must Tackle In 2025

Discover how AI operations, advanced cybersecurity, and emerging technologies are revolutionizing IT departments in 2025 as organizations adapt.

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The Microsoft Intelligent Data Platform — Unleash your data and accelerate your transformation

There's a strong need for a cloud solution capable of solving data fragmentation problems of the past and present. Find out why the Microsoft Intelligent Data Platform is the best answer in this informative blog pointing out how it can easily manage spikes in data, new workloads and the challenges of emerging technologies.

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Happy New Year!

Thanks to all our customers and business partners for an amazing 2024. Happy New Year! Inner-City Cubes wishes you and yours all the best.

Monday, December 23, 2024

Tuesday, December 17, 2024

Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

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The Total Economic Impact™ Of Microsoft Entra

It's difficult to calculate the true costs and benefits of a security solution before you buy. Fortunately, Forrester did it for you. Forrester's Total Economic Impact report on Microsoft Entra ID, a unified identity and access management solution for organizations of all sizes, provides data and insights into the costs and benefits that actual companies experienced in using Microsoft Entra ID. Read this report to get a factual look at what Entra ID can do for your company, including the cost, benefits, flexibility and risk factors that Entra customers experienced.

View: The Total Economic Impact™ Of Microsoft Entra

Discover the latest Windows 11 Pro hardware innovation

Time is your most valuable resource. This infographic illustrates how Microsoft Copilot can help you enhance your productivity as a business leader, from handling critical issues to crafting impactful presentations. View the infographic to see how AI simplifies workflows, saving time and boosting effectiveness. Contact Inner-City Cubes for tailored insights on integrating Copilot into your leadership strategy.

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The Total Economic Impact of Microsoft Azure AI

What's the financial impact of using a comprehensive AI solution? If you've wondered about this, read this Forrester analyst report in which six decision makers at five customer organizations were interviewed regarding their experience with Microsoft Azure AI and how it benefited the bottom line.

View: The Total Economic Impact of Microsoft Azure AI

The Total Economic Impact of Microsoft Azure VMware Solution

Forrester's report, "The Total Economic Impact of Microsoft Azure VMware Solution,"showcases the quantifiable benefits of migrating with Azure VMware. Download your complimentary copy to explore results including cost savings, improved performance, and reduced maintenance efforts.See how this solution can provide substantial ROI while minimizing business disruptions. Contact Inner-City Cubes for a personalized consultation.

View: The Total Economic Impact of Microsoft Azure VMware Solution

Monday, December 16, 2024

Paytronix migrates 250 million unique customer profiles to Microsoft Azure within two hours

A major provider of customized digital experiences for restaurant and convenience store guests was exploring the expansion of its services into global markets when it realized it needed a scalable platform that would grow with them. Read this illuminating customer story showing how Paytronix migrated to Microsoft Azure and has seen their platform become faster, more secure and cost efficient.

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Domino's Pizza Enterprises slices identity by role with Microsoft Entra ID

Domino's Pizza Enterprises Ltd. (DPE) has employees around the world, in various job roles and access to different applications and data sources. These global workers are all governed by disparate identity and access management (IAM) solutions, making it more difficult to manage and monitor user access To help simplify the company's identity access management system, Domino's consolidated its IAM onto Microsoft Entra ID. Read this case study to learn how Entra ID has made identity management easier, more cost effective and convenient for employees and IT professionals.

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Want to maximize your cloud investment? DM us to schedule your personalized Azure ROI assessment and discover how your organization can benefit. 📨

Want to maximize your cloud investment? DM us to schedule your personalized Azure ROI assessment and discover how your organization can benefit. 📨

The New Performance Equation in the Age of AI

Highly engaged employees deliver better results, with organizations seeing measurable financial performance improvements. This infographic reveals three strategies to increase team engagement using Microsoft Copilot. View the infographic to learn more, and reach out to Inner-City Cubes for personalized guidance on integrating Copilot into your business.

View: The New Performance Equation in the Age of AI

Wednesday, December 11, 2024

Prepare for a company-wide address

Preparing efficiently for company-wide addresses without compromising quality is important. Whether it's summarizing meeting points, drafting a memo or creating presentation slides, Copilot will help you get the job done efficiently. View this infographic for more insights and contact Inner-City Cubes for tailored advice on integrating Copilot into your workplace.

View: Prepare for a company-wide address

Tuesday, December 10, 2024

Service Sophistication Model: Assess - Transform - Lead

This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy. Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.

View: Service Sophistication Model: Assess - Transform - Lead

The Total Economic Impact™ Of Microsoft Entra

Identity access management (IAM) can have a greater impact on an organization beyond defending against credential theft and other identity-based attacks. In this Forrester Total Economic Impact study, researchers interviewed customers using Microsoft Entra--a cloud-based identity and access management service—to identify the cost and benefits of the Entra family of products. Entra helps organizations strengthen security while simplifying and modernizing the IAM technology stack.

View: The Total Economic Impact™ Of Microsoft Entra

Microsoft is a leader in the 2023 IDC MarketScape for AI Governance Platforms

There are many AI governance platforms in the marketplace, but only one has been recognized as a Leader in the inaugural IDC MarketScape Worldwide AI Governance Platforms 2023 Vendor Assessment. See why Microsoft was granted this honor in this blog post showing why organizations choose it to scale their AI innovations with confidence.

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Securing Your Migration

Securing your IT landscape is essential to enabling responsible AI. At many organizations, that means migrating SQL and Windows Server workloads to Microsoft Azure. The eBook, "Securing Your Migration," highlights the three main benefits of migrating SQL and Windows Server workloads to Azure. Download your complimentary copy of the eBook for highlights including cost savings, improved security response times, and enhanced IT efficiency. Contact Inner-City Cubes for expert guidance at every step of your migration journey.

View: Securing Your Migration

Develop AI applications safely & innovate with confidence using Microsoft Azure Responsible AI tools

With the right solution, your organization can scale AI with confidence and turn responsible AI into a competitive advantage. Watch this instructive video outlining how Microsoft Azure AI tools are built with six responsible AI principles designed to help you safely build the next generation of applications for responsible AI.

Monday, December 9, 2024

KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service

If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.

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What is Microsoft Entra ID?

Is your content protected by a modern identity and access management (IAM) solution? Relying on firewalls and passwords isn't enough anymore. Find out about Microsoft Entra ID, a modern cloud IAM service for security-conscious companies.

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Migrate and Secure Windows Server and SQL Server to the cloud

Migrating your SQL and Windows Server workloads to Azure can revolutionize your operations. Learn how migrating can reduce infrastructure costs, improve security, and increase IT efficiency. Watch this video to understand the benefits and take the first step toward a more secure, cloud-powered future. Contact Inner-City Cubes to start your migration journey today.

The Right Way to AI

AI adoption is shaping the future of work at organizations that use it effectively. The blog post, "The Right Way to AI," highlights real-world examples of companies successfully integrating AI into workflows. Read the blog for strategies and insights on implementing AI tools like Microsoft Copilot to improve productivity and collaboration. Contact Inner-City Cubes for a personalized consultation.

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Monday, December 2, 2024

Build and implement solutions for nonprofits with Microsoft

Demand for nonprofit services is growing. From preserving clean air and water to fighting malnutrition and cardiovascular disease to delivering disaster relief, there are so many problems that can be solved with technology. Microsoft donated more than $4.7 billion to nearly 400,000 nonprofits worldwide last year. This video highlights a few that benefit from Microsoft AI and cloud technology including Copilot to address some of the world's biggest problems. A Microsoft partner, Inner-City Cubes is committed to the mission to expand the number of nonprofits served. Watch this video for ideas on how we help your nonprofit advance your mission with Microsoft cloud ad AI technology.

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Cloud Migration Simplified

Migrating to the cloud isn't a one-size-fits-all project. That's why Microsoft created this step-by-step guide "Cloud migration simplified" to help leaders with cloud solutions that are right for their organization's needs. Businesses that migrate to Azure experience 80% cost savings and five times faster performance for workloads like SQL Server. Ready to start your cloud migration journey? Read this eBook and contact Inner-City Cubes to learn more.

View: Cloud Migration Simplified

Build and implement solutions for nonprofits with Microsoft

Demand for nonprofit services is growing. From preserving clean air and water to fighting malnutrition and cardiovascular disease to delivering disaster relief, there are so many problems that can be solved with technology. Microsoft donated more than $4.7 billion to nearly 400,000 nonprofits worldwide last year. This video highlights a few that benefit from Microsoft AI and cloud technology including Copilot to address some of the world's biggest problems. A Microsoft partner, Inner-City Cubes is committed to the mission to expand the number of nonprofits served. Watch this video for ideas on how we help your nonprofit advance your mission with Microsoft cloud ad AI technology.

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Simplified Zero Trust security with the Microsoft Entra Suite and unified security operations platform

If you're interested in unified, zero trust security, then Microsoft has some more good news for you. In July, Microsoft announced the general availability of the Microsoft secure access solution Entra Suite and Microsoft's cloud-native security information and event management platform, Sentinel. This article explains the benefits of these two solutions and why a zero-trust approach to security is essential.

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Nonprofit leader's guide to moving to the cloud with confidence

Ready to adopt a cloud-based business management solution to unlock insights, adapt faster, collaborate better, and further your nonprofit's mission? Download your complimentary copy of the Microsoft eBook, "Nonprofit leader's guide to moving to the cloud with confidence." Packed with insights and practical tips, this definitive guide will help you assess your readiness for cloud migration and provide a checklist of steps towards migration success with Microsoft Dynamics 365 Business Central - including determining your eligibility for a 60% discount on Dynamics 365 Business Central. A Microsoft partner, Inner-City Cubes can help you get started. Contact us when you're ready.

View: Nonprofit leader's guide to moving to the cloud with confidence

Easy to maintain, quick to scale: ZEISS migrates SAP applications to the Microsoft Cloud

SAP applications, such as Treasury and Risk Management, SAP ERP, SAP BW, or SAP HCM, are the very core of a company. For its SAP applications, ZEISS had opted for an on-premises setup—an outdated and less flexible solution that was difficult to operate and modernize. This led to lengthy and slow processes in IT, and the automation of recurring processes seemed virtually impossible. Then, in 2017, the company made a decision: it would migrate business-critical SAP applications to the Microsoft Cloud with the help of Azure. ZEISS now benefits from unlimited scalability, flexibility, automation, and high speed in application development and use.

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Blue Marine Foundation saves time and money with automatic reporting in Dynamics 365 Business Central

Blue Marine Foundation is on a mission to save the oceans. When its finance and reporting system couldn't keep up with growth, it implemented Microsoft Dynamics 365 Business Central. Read the customer story to learn from Blue Marine Foundation's experience, including how Dynamics' automated reporting gives its project managers the information they need to advance it environmental causes.

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Tuesday, November 26, 2024

Microsoft Copilot, a new AI assistant, can help you work more effectively.

Microsoft Copilot, a new AI assistant, can help you work more effectively.

Copilot for Microsoft 365 | Work On

Copilot is here! Watch this Microsoft video to meet your highly capable, always-available, dot-connecting data chaser. Copilot for Microsoft 365 combines the power of large language models, web search, and your data in Microsoft 365 applications.

Copilot in Customer Service

The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.

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Cloud Migration Simplified

Migrating to the cloud isn't a one-size-fits-all project. That's why Microsoft created this step-by-step guide "Cloud migration simplified" to help leaders with cloud solutions that are right for their organization's needs. Businesses that migrate to Azure experience 80% cost savings and five times faster performance for workloads like SQL Server. Ready to start your cloud migration journey? Download your free copy of this eBook and contact us to discuss how Inner-City Cubes can help create a customer cloud migration strategy.

View: Cloud Migration Simplified

Monday, November 25, 2024

Introducing modern data governance for the era of AI

Today, we are excited to announce a reimagined data governance experience within Microsoft Purview, available in preview April 8, 2024. Learn more.

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How to Safeguard your generative AI applications in Azure AI

With Azure AI, you have a convenient one-stop-shop for building generative AI applications and putting responsible AI into practice. Watch this useful video to learn the basics of building, evaluating and monitoring a safety system that meets your organization's unique requirements and leads you to AI success.

How AI Can Empower Customer Service Agents

Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.

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Adopting a Zero Trust approach is a technology and business imperative

This infographic provides an easy-to-understand overiew of the benefits of a zero trust strategy for your cybersecurity. Zero trust is a "never trust, always verify" strategy to ensures cyber-thieves can't easily gain entrance to your data and applications, even if they have stolen credentials. How does it work? View this infographic for a quick look.

View: Adopting a Zero Trust approach is a technology and business imperative

Tuesday, November 19, 2024

Sizes for Virtual Machines in Azure

Microsoft Azure provides a wide range of sizes and types of virtual machines to address your organization's needs. These specialized virtual machines are available with single, multiple, or fractional GPUs. These sizes are designed for compute-intensive, graphics-intensive, and visualization workloads. This interactive table provides you with a quick and easy description of each type. Explore what Microsoft Azure has to offer! Contact us for a personalized demo.

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Copilot in Excel | Be more analytical

Working with Excel usually requires knowledge of formulas and chart creation, in addition to the time needed to look for insights in the data. Copilot in Excel can do much of that work for you, through natural language commands. Watch the video to see how it works.

Microsoft Secure Access Solution

Cyber criminals are constantly inventing new and more sophisticated threats, from ransomware cleverly hidden in an email attachment to a multi-phased threat that will sit in your system for weeks letting attackers download data and corrupt files. These threats are a huge risk for your business. In this infographic, you can learn out how to better protect your company by developing a zero-trust security fabric that will ensure secure access to your sensitive data and applications. View it for an at-a-glance.

View: Microsoft Secure Access Solution

Monday, November 18, 2024

Sorting, charting and analyzing in Excel with Copilot

Tired of manually sorting, charting and analyzing in Excel? Microsoft Copilot in Excel can do it for you

NBA players are improving performance with AI on Azure AI infrastructure

Imagine the amount of data generated from 30 NBA teams, more than 500 NBA players with each team playing 82 games per season! If you want to analyze that massive amount of data, not just the shots and rebounds made, but players' body movements in real time like speed, dunk height, number of passes, dribbles injury risk, you need incredible computing power and storage capability. To handle this enormous increase in data, obtained in sub-second latency, the NBA turned to Microsoft Azure for storing and processing. The NBA and Microsoft Azure are a winning combination! Read this testimonial! Contact Inner-City Cubes, a Microsoft partner, for help writing your company's Azure success story.

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The four stages of creating a trust fabric with identity and network security

This interesting article from Microsoft will help you understand the four stages of creating a digital trust "fabric" to strengthen security for your distributed enterprise. Zero trust is an approach to security that continuously monitors and authenticates users and applications to make sure they are, in fact, authorized to access the data or applications. Read this article to learn more about Microsoft security and zero trust solutions.

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Tuesday, November 12, 2024

Copilot in PowerPoint: Tell Impactful Stories

PowerPoint presentations are an effective way to convey a message, whether it's the results of a study or the outlines of a new marketing campaign. But to be successful, it requires good organization, clear messaging and thoughtful graphics. Microsoft Copilot in PowerPoint can help users create winning presentations with information, editing advice, and even original copy. Get an overview of what Copilot in PowerPoint can do in this video.

Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

View: Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

Analytics Lessons Learned: How five companies increased data value with unified analytics solutions

Even when well along on the journey to digital transformation, many organizations are still unable to extract timely and accurate insights from their data. How do they get back on the right track? Read this eBook about how unified cloud analytics help IT teams uncover new insights and explore data in a scalable, secure and timely manner.

View: Analytics Lessons Learned: How five companies increased data value with unified analytics solutions

Cloud Migration Simplified

Migrating to the cloud isn't a one-size-fits-all project. That's why Microsoft created this step-by-step guide "Cloud migration simplified" to help leaders with cloud solutions that are right for their organization's needs. Businesses that migrate to Azure experience 80% cost savings and five times faster performance for workloads like SQL Server. Ready to start your cloud migration journey? Read this eBook and contact us to learn how Inner-City Cubes, a Microsoft partner, can help guide your journey every step of the way.

View: Cloud Migration Simplified

Up your storytelling with Microsoft Copilot and PowerPoint. Your AI assistant can help identify key takeaways, organize your presentation, or create a new presentation in seconds when new content arrives, Reply if you want more information.

Up your storytelling with Microsoft Copilot and PowerPoint.

Monday, November 11, 2024

Del Monte Foods improves system uptime by 99.99%, saves 57% on infrastructure, and reduces security risk by 50%

When leadership at Del Monte Foods Inc. saw that their existing cloud infrastructure was leading to higher maintenance costs, limited scalability and performance bottlenecks, the company turned to Microsoft Azure as a solution. Read this revealing customer story highlighting how Del Monte reduced infrastructure costs and increased system uptime with the help of Azure and the Microsoft Defender security stack.

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Migrate to Innovate: Be AI-ready, Be Secure

The competitive edge is with generative AI, in fact by 2025 generativeAI will be a workforce partner for 90% of companies globally. Implementing AI means stepping up to the cloud. Are you wondering how to balance moving to the cloud with other priorities. Microsoft Azure knows migrating to the cloud isn't a one-size-fits all project so they are ready to help you on your journey with guidance, tools, and expert support! Watch this video to learn more.

How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.

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How implementing a trust fabric strengthens identity and network

Ensuring that only authorized end users and applications can access your enterprise data is fundamental to strong IT security. But traditional identity access management (IAM) security comes with multiple challenges, including the rise of AI deepfakes and other AI-enabled threats. In this article, Microsoft explains its zero-trust approach to security.

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Tuesday, November 5, 2024

Belfius uses Microsoft Azure Machine Learning to help detect fraud and money laundering

When Belfius, a prominent Belgian bank, started using AI and Machine Learning in operations, they struggled to synergize results for monitoring potential illegal activity. What did they do? Read this insightful customer story showing how by using Azure Machine Learning, Azure Synapse Analytics and Azure Databricks Belfius improved development time, increased efficiency and gained reliability.

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Monday, November 4, 2024

Copilot in Outlook | Manage your inbox

Copilot in Outlook can help you stay on top of your inbox with features to help you summarize conversations, transform notes into emails and follow up on actions faster, with less effort. Learn about Copilot in Outlook in this Microsoft video.

Copilot in Dynamics 365 Customer Service

Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Inner-City Cubes can help put the power of generative AI to work for your customer service team.

View: Copilot in Dynamics 365 Customer Service

Email catch up with Copilot

Having trouble keeping up with your email? Catch up with Microsoft Copilot, your AI-powered assistant.

What is machine learning?

Processing mathematical models of data to help a computer learn without direct instruction is how machine learning (ML) is defined. However, as you probably know already, there's so much more to ML. See this instructive website by Microsoft Azure explaining how ML works to solve problems, how it's used in modern industry and how ML learning algorithms are developed.

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Tuesday, October 29, 2024

Get started with Microsoft Copilot with Graph-grounded chat in Microsoft Teams

If you're often spending time searching for the right chat message or trying to summarize a chat discussion, you'll want to try out Microsoft Copilot in Chat. Microsoft Copilot can help you be more productive by bringing together data from your documents, presentations and email in Microsoft Teams. Learn how in this Microsoft post.

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The Total Economic Impact Of Microsoft Azure App Innovation

Many organizations are seeking to build and deliver modern, cloud-native intelligent applications, which is why their first call is often to Microsoft. See why in this insightful Forrester analyst report examining the economic impact of Microsoft Azure Application Innovation. Give the Azure experts at Inner-City Cubes a call today to get an idea of how far an OpenAI solution will take your enterprise.

View: The Total Economic Impact Of Microsoft Azure App Innovation

Monday, October 28, 2024

Generate New Ideas with Microsoft Copilot in Chat

When you're tight on time and need help, fire up Microsoft Copilot in Chat. This quick video illustrates how it works and will show you how productive you can be in Chat, with help from Copilot.

Works agreements and contracts: Nagel-Group uses Azure OpenAI Service to help employees find information

A major EU food logistics company based in Germany with thousands of employees across several nations saw it had a problem distributing its internal store of information and know-how. See this informative customer story about how Nagel-Group developed its unique NagelGPT using Azure OpenAI Service and created a simple-to-use interface to help their workforce find the answers they need 24/7. You don't need a multi-national enterprise to take advantage of Azure OpenAI solutions. Reach out to the Microsoft experts at Inner-City Cubes to see what Azure OpenAI can do for you.

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Canopius enables data & AI innovation by building a strong foundation with Azure

What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure.

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Tuesday, October 22, 2024

Trace3 expands the realm of clients' possibilities with Windows 11 Pro and Microsoft Copilot

When a company markets itself as an expert in technology consulting, you know it must use a reliable and cutting-edge operating system for its own infrastructure. Read this useful customer story about how Trace3 adopted Windows 11 Pro in order to sync their devices with Microsoft Copilot and deliver the knowledge and ideas their clients are looking for. Want to see how Windows 11 Pro would do in your system? Contact Inner-City Cubes to set up a helpful demo.

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What is Microsoft Copilot for Azure

Gain new insights, discover more benefits of the cloud, and orchestrate across both cloud and edge with the new Microsoft Copilot for Azure. Read this informational blog outlining what this innovative solution can do for your organization and it includes a link to give you a free preview.

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Copilot in Dynamics 365 Customer Service

Unlock the potential of generative AI to revolutionize your customer service with Microsoft Copilot in Dynamics 365 Customer Service. This quick-hitting infographic showcases the transformative impact of AI on support teams and highlights key Copilot capabilities. From swift answer retrieval to polished email composition and insightful analytics generation, Microsoft Copilot in Dynamics 365 Customer Service elevates team performance to new heights. Check out the inforgraphic and see up-close and in living color how AI streamlines operations, enhances decision-making, and redefines customer service excellence.Ready to harness generative AI for your support team? Let Inner-City Cubes guide you in leveraging this game-changing technology. Reach out today to explore the possibilities.

View: Copilot in Dynamics 365 Customer Service

Microsoft Copilot for Security

'Microsoft Copilot for Security' White Paper, provides insightful data on enhancing cybersecurity operations. The paper reveals that using Copilot within Microsoft Defender XDR environments, professionals and novices alike can significantly improve in both speed and accuracy. Embracing Microsoft Copilot for Security's transformative ability can assist customers in adopting this advanced tool that not only saves time but also provides substantial improvements to the quality of security incident analysis and reporting.

View: Microsoft Copilot for Security

Monday, October 21, 2024

Sandvik Coromant delivers ultimate customer service with Dynamics 365

Sandvik Coromant, the Swedish tool manufacturer, embarked on its Dynamics 365 journey by piloting Dynamics 365 Sales in the United States. As the company grew, its service team recognized that functions, data and processes weren't adequately standardized across regions, and relying on multiple applications for daily operations was no longer feasible. Read this customer story to discover how Dynamics 365 delivered consistent, loyalty-building, and revenue-enhancing customer service across all touchpoints to Sandvik Coromant. Reach out to to begin your transformation today.

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Build your own copilot with Azure AI Studio

As we witness the generative AI revolution, organizations are working to take advantage of this new technology and get to market with apps and solutions that do the job quickly, responsibly and securely. Watch this informative video outlining the advantages of building your own copilots using Azure AI Studio.

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Build your own copilot with Azure AI Studio

Copilots are quickly becoming known as a unique AI category that gives businesses the opportunity to get products and services quickly to market. Watch this informative video about how your organization can build custom copilots using Azure AI Studio, the platform where you can confidently apply the latest state- of-the-art and open-source models.

Recall on Surface Pro and Surface Laptop

The Microsoft Surface Pro and Surface Laptop are already known as proven business PCs. Now, they're even better. Take a look at this informative brochure outlining how Copilot+ PC and these outstanding machines work together to create the ideal platform to work with your AI apps. It's time to get a close-up look at this amazing innovation. Your knowledgeable Microsoft partner, Inner-City Cubes, is ready to show you what they can do. Reach out today!

View: Recall on Surface Pro and Surface Laptop

Microsoft Copilot for Security In Action

Have you tried Microsoft Copilot for Security? If not, you need to watch this video which explains how Copilot can boost your security posture with features to help detect threats and vulnerabilities, provide analysis and insight, and even suggest "next steps" for security staff to take in a variety of situations. That helps elevate the expertise of your junior staff and gives senior professionals more time to focus on more advanced issues.

Tuesday, October 15, 2024

More time for research: ZEISS supports businesses and researchers with ZEISS arivis Cloud based on Microsoft Azure

When one of the world's leading optical solutions companies needed to streamline digital analysis of microscopy images, they turned to a solution built on Microsoft Azure. Read this illuminating customer story showing why ZEISS chose Azure as the platform to build its ZEISS arivis Cloud upon, and how it's being used in critical applications such as bioscience. See how Microsoft Azure can lift your organization to new heights by reaching out to the experts at Inner-City Cubes.

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Build and deploy an enterprise chat application with Azure AI Studio

Imagine a sleeker, easier method of creating and deploying enterprise chat. It's here with the help of Azure AI Studio. Watch this eye-opening video showing how to deploy generative AI solutions with preconfigured capabilities like a handy toolkit for building your critical enterprise chat applications.

Microsoft Security Copilot in Action

Microsoft Copilot for Security is your security team's assistant and mentor, helping them to respond faster to cyber threats and providing valuable support from guidance for junior staff to insights and analysis for your senior security professionals. Watch this demonstration video to see how Copilot works and how much simpler security management can be with Copilot.

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Monday, October 14, 2024

Azure AI Studio Demo

The new era of generative AI development is here. And it's empowering developers to explore, build, test and deploy AI innovations at scale. Watch this informative video looking at the advantages of Azure AI Studio, the solution that helps your developers move projects from ideas to impact faster and more efficiently.

Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Inner-City Cubes can help you differentiate your organization's service operations with AI.

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Announcing Phi-3 fine-tuning, new generative AI models, and other Azure AI updates to empower organizations to customize and scale AI applications

Developers are interested in creating customized AI solutions as quickly as possible, which is why it's important to read this informative blog post. In it, Microsoft announces it has made several updates to its notable Phi-3 family of small language models that allow developers to easily generate solutions with greater choice and flexibility while leveraging the Azure AI toolchain. If you're ready to get your solution started, reach out to the Microsoft experts at Inner-City Cubes for more information and a free demo.

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Discover what's possible with Copilot+ PC

Get to know the world's fastest, most intelligent Windows computers ever built. Copilot+PCs are specifically designed to keep pace with AI innovations from the chipset level through the operating system. Watch this video highlighting how Copilot+PCs are destined to be an integral part of everyday life. And, when you're ready for the Copilot+PC experience IRL, reach out to Inner-City Cubes, your reliable Microsoft partner.

Tuesday, October 8, 2024

Microsoft Incident Response tips for managing a mass password reset

Passwords are still the most commonly used method of authenticating end users, making them vulnerable to cyberthreats. That's why a robust incident response plan should include a process for doing a mass password reset, especially in the event of a ransomware or other major cyberattack. Unfortunately, password resets are rarely top-of-mind for SOCs dealing with a crippling attack. This article explains the processes and technologies involved in managing a mass password reset, with advice from Microsoft Incident Response.

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Copilot in Customer Service

The tour walks through practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.

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Build and Modernize Intelligent Apps

App developers always start with a question: What business challenge will this new solution address? From there they look at the project's scope and necessary resources. And for intelligent apps, they look at what data they need to train a machine-learning model that powers the app. See how this process works in this insightful eBook showing the value of infusing intelligent apps with AI capabilities and the results that can drive your organization forward. After reading, reach out to Inner-City Cubes today to set up a no-obligation demo to see what intelligent applications would do for your business.

View: Build and Modernize Intelligent Apps

Microsoft Entra

This datasheet offers a quick overview of the features and capabilities of the Microsoft Entra Suite, including Microsoft Entra ID, Microsoft Entra Permissions Management, Microsoft Entra Private Access and more. Download your Entra overview and learn how you can improve security while enhancing your end users' experience.

View: Microsoft Entra

New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform

How can organizations minimize infrastructure costs, automate workflows and deliver new or improved services to customers? With the Microsoft Intelligent Data Platform (MIDP), your organization can benefit from a unified approach that delivers a projected ROI of 95% to 232%. The Forrester Report, New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform highlights key findings. Download your complimentary copy of the report to review quantified projected benefits to productivity, efficiency, cost savings, uptime and income. Contact Microsoft partner, Inner-City Cubes, to discuss how we can support your migration to MIDP.

View: New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform

Monday, October 7, 2024

10 ways generative AI and Azure OpenAI Service are transforming businesses

Enterprises and organizations are just beginning to explore how generative AI solutions can change their operations. Read this blog to see how Azure OpenAI Service streamlines processes, enhances customer experiences, drives innovation and helps leadership make data-driven decisions. And when you're ready to see what a generative AI solution can do for you, reach out to your Microsoft Azure specialists at Inner-City Cubes for a quick consultation.

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A New AI era at work

To take full advantage of the AI revolution, you'll need PCs and devices optimized to use it. For insights into what that looks like, read this informative eBook showing how Copilot + PCs are designed specifically to enhance employee productivity, collaboration and security using AI from the chip level on up. You can learn more about the capabilities of Copilot + PC devices by reaching out to the Microsoft experts at Inner-City Cubes for a hands-on demo.

View: A New AI era at work

The Microsoft Intelligent Data Platform — Unleash your data and accelerate your transformation

There's a strong need for a cloud solution capable of solving data fragmentation problems of the past and present. Find out why the Microsoft Intelligent Data Platform is the best answer in this informative blog pointing out how it can easily manage spikes in data, new workloads and the challenges of emerging technologies.

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Introducing Copilot+ PCs

Microsoft PCs are meeting the challenge of AI with Copilot + PCs. Watch this intriguing video showing how Copilot-equipped computers are powered by processors capable of 40 trillion ops per second, and are a perfect complement for users looking to incorporate features like all-day battery life, sharper graphics and better multi-tasking. Get a close-up look at Copilot + PCs by reaching out to Inner-City Cubes, your knowledgeable Microsoft partner.

Tuesday, October 1, 2024

Microsoft named an overall leader in KuppingerCole Leadership Compass for ITDR

Searching for the best identity threat detection and response (ITDR) service? We're pleased to share the news that Microsoft has been recognized as an overall leader in the Kuppinger Cole Leadership Compass Identity Threat Detection and Response: IAM Meets the SOC. This report looks at Microsoft's strengths in a range of areas, from identity posture to remediation.

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Monday, September 30, 2024

Build and Modernize Intelligent Apps

Experts agree that cloud migration is an essential element of a digital transformation since it allows teams to take advantage of cloud-native tools and capabilities to modernize and develop intelligent apps. See how to start on the app building and modernization journey in this essential eBook providing an overview of the components, solutions and practices that can drive your transformation. After reading, reach out to Inner-City Cubes today to set up a no-obligation demo to see what intelligent applications would do for your business.

View: Build and Modernize Intelligent Apps

Microsoft Guided Tours

Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.

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Are you ready to spin up and scale out the modernized apps to drive your business forward? Reply and the Microsoft @Azure experts at Inner-City Cubes will be in touch to guide you on the path to app modernization.

Are you ready to spin up and scale out the modernized apps to drive your business forward? Reply and the Microsoft @Azure experts at Inner-City Cubes will be in touch to guide you on the path to app modernization.

Universidad de Las Palmas de Gran Canaria boosts accessibility with Microsoft Entra ID

Universidad de Las Palmas de Gran Canaria (ULPGC), a major university in Spain, needed to replace its on-site Active Directory Federation Services with a cloud-based authentication service to protect it from power outages at the university. In this case study, you'll learn why ULPGC decided to adopt Microsoft Entra ID for identity-based and risk-based adaptive access policies.

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Tuesday, September 24, 2024

The Total Economic Impact™ Of Microsoft Entra

It's difficult to calculate the true costs and benefits of a security solution before you buy. Fortunately, Forrester did it for you. Forrester's Total Economic Impact report on Microsoft Entra ID, a unified identity and access management solution for organizations of all sizes, provides data and insights into the costs and benefits that actual companies experienced in using Microsoft Entra ID. Read this report to get a factual look at what Entra ID can do for your company, including the cost, benefits, flexibility and risk factors that Entra customers experienced.

View: The Total Economic Impact™ Of Microsoft Entra

Domino's Pizza Enterprises slices identity by role with Microsoft Entra ID

Domino's Pizza Enterprises Ltd. (DPE) has employees around the world, in various job roles and access to different applications and data sources. These global workers are all governed by disparate identity and access management (IAM) solutions, making it more difficult to manage and monitor user access To help simplify the company's identity access management system, Domino's consolidated its IAM onto Microsoft Entra ID. Read this case study to learn how Entra ID has made identity management easier, more cost effective and convenient for employees and IT professionals.

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Frequently asked questions about Copilot in Microsoft Teams

Copilot for Microsoft Teams can help organize your work in a wide variety of ways. Enabled by AI, Copilot can summarize meeting discussion points, generate answers based on chat histories, and other useful functions. It's like your private meetings assistant. Get the inside scoop on Copilot for Teams in this FAQ.

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Sandvik Coromant delivers ultimate customer service with Dynamics 365

Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.

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Monday, September 23, 2024

Gluwa uses blockchain to help investors fund loans to the unbanked

In order to create a financial services company that serves the unbanked, the leadership of San Francisco-based startup Gluwa saw that they needed a reliable, scalable cloud solution with strong data security and privacy features. Read this customer story to see why they chose Microsoft Azure to combine with blockchain technology to connect with underserved communities around the world. Want to see how Microsoft Azure can change the way you do business? Contact Inner-City Cubes to set up a complimentary demo.

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Reimagining the customer experience with the power of AI

In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.

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Manulife supercharges development and reduces costs by 50 percent

When a major insurance and financial services company realized that its global infrastructure was becoming inefficient, they saw that having multiple on-premises data center providers led to inconsistency and posed challenges for new development projects. See this customer story showing how Manulife's move to a single-cloud platform with Microsoft Azure resulted in lower costs and development time. If you're finding the same issues in your infrastructure, reach out to your Microsoft Azure experts at Inner-City Cubes to learn more about solutions that fit your business.

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Tuesday, September 17, 2024

Copilot in Word | Enhance Your Writing and Design

Copilot in Word transforms every part of the creative process, from developing and editing copy to reworking it for different purposes. Copilot helps you draft briefs speeches, sales letters and marketing copy. Now integrated with Microsoft Designer, Copilot helps you to effortlessly incorporate custom graphics into your document. Watch this video for a demonstration of the ways that Copilot helps you be more creative.

Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

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Monday, September 16, 2024

The Total Economic Impact™ Of Microsoft Entra

Identity access management (IAM) can have a greater impact on an organization beyond defending against credential theft and other identity-based attacks. In this Forrester Total Economic Impact study, researchers interviewed customers using Microsoft Entra--a cloud-based identity and access management service—to identify the cost and benefits of the Entra family of products. Entra helps organizations strengthen security while simplifying and modernizing the IAM technology stack.

View: The Total Economic Impact™ Of Microsoft Entra

Deliver tailored content to customers, manage high volumes of transactions and build custom copilots - What use cases do you envision creating with intelligent apps? #Azure

Deliver tailored content to customers, manage high volumes of transactions and build custom copilots - What use cases do you envision creating with intelligent apps? #Azure

Copilot can help employees use Word more creatively!

Copilot can help employees use Word more creatively!

What is Microsoft Entra ID?

Is your content protected by a modern identity and access management (IAM) solution? Relying on firewalls and passwords isn't enough anymore. Find out about Microsoft Entra ID, a modern cloud IAM service for security-conscious companies.

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Tuesday, September 10, 2024

Service Sophistication Model: Assess - Transform - Lead

This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy. Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.

View: Service Sophistication Model: Assess - Transform - Lead

Build and Modernize Intelligent Apps

Cloud migration allows organizations to create intelligent apps and deliver more value to users. The tricky part of the equation is finding where to start the process. Read this explanatory eBook from Microsoft Azure showcasing five key reasons for building intelligent applications and what they can do for your infrastructure. Want more info? Inner-City Cubes is ready for your questions about planning an intelligent app strategy.

View: Build and Modernize Intelligent Apps

Accomplish more in less time

Start creating and get results quickly with Microsoft 365 and Copilot, your AI work assistant. Watch this video to learn what Copilot can do to help you land more sales, create innovative content and gain insights faster.

Monday, September 9, 2024

KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service

If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.

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Simplified Zero Trust security with the Microsoft Entra Suite and unified security operations platform

If you're interested in unified, zero trust security, then Microsoft has some more good news for you. In July, Microsoft announced the general availability of the Microsoft secure access solution Entra Suite and Microsoft's cloud-native security information and event management platform, Sentinel. This article explains the benefits of these two solutions and why a zero-trust approach to security is essential.

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Commercial Bank of Dubai: innovating a future proof banking platform with Microsoft Azure

A rising financial services company in the Middle East quadrupled its client base in four years and needed to upgrade its banking platform. Read about how the Commercial Bank of Dubai relied on Microsoft Azure to upgrade its application infrastructure, improve transaction security and speed and became so customer friendly that a user could open an account in just two minutes using its award-winning mobile banking platform. If you'd like to see what Microsoft Azure can do for your organization, contact Inner-City Cubes today for a complimentary demo.

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Copilot can help employees use Microsoft 365 productivity apps more efficiently!

Copilot can help employees use Microsoft 365 productivity apps more efficiently!

Tuesday, September 3, 2024

Zero Trust Essentials

The concept of zero trust in cybersecurity is gaining traction as essential in today's constant flood of cyberattacks and data breaches. In this eBook, you can learn the basics of zero trust and how Microsoft applies it in their cybersecurity solutions.

View: Zero Trust Essentials

Accelerate cloud migration and modernize applications at your pace with Azure VMware Solution.

Ready to plan a cloud migration but not sure where to begin? Reach out to Inner-City Cubes for help moving forward at your own pace.

Copilot in Customer Service

The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.

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Monday, September 2, 2024

Top 5 reasons to migrate to Azure VMware Solution

There are a lot of good reasons to migrate your VMware workloads from your datacenter to Azure with Azure VMware Solution (AVS). Get this infographic to see the top 5 reasons we think AVS is the optimal route to the cloud, and get in touch with Inner-City Cubes to see how we can help.

View: Top 5 reasons to migrate to Azure VMware Solution

How AI Can Empower Customer Service Agents

Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.

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CARIAD creates a service platform for Volkswagen Group vehicles with Azure and AKS

Today's autos are increasingly reliant on software to meet consumer needs for connectivity, automation and personalization. Take a look at this customer story to see how CARIAD, a subsidiary of the Volkswagen Group, collaborated with Microsoft using Azure and Azure Kubernetes Service to power and accelerate the development and service of vehicle software for Volkswagen's brands.

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Tuesday, August 27, 2024

Microsoft Secure Access Solution

Cyber criminals are constantly inventing new and more sophisticated threats, from ransomware cleverly hidden in an email attachment to a multi-phased threat that will sit in your system for weeks letting attackers download data and corrupt files. These threats are a huge risk for your business. In this infographic, you can learn out how to better protect your company by developing a zero-trust security fabric that will ensure secure access to your sensitive data and applications.

View: Microsoft Secure Access Solution

The Total Economic Impact of Microsoft Teams

Collaboration tools are critical business enablers, but many organizations — and yours may be among them — now find themselves with multiple duplicative internal solutions, resulting in both money and work fragmentation. Read this Forrester report for a detailed cost-benefit analysis of Microsoft Teams' efforts to engage and empower employees across a broad array of hybrid workplace environments and the potential return on investment (ROI) your enterprise may realize by deploying Teams as a platform. Contact Inner-City Cubes for assistance getting started with Microsoft Teams.

View: The Total Economic Impact of Microsoft Teams

Monday, August 26, 2024

Build and Modernize Intelligent Apps

We know that intelligent apps allow you to rapidly build and deploy innovative solutions that deliver more value for your customers and employees. But where do you start? Download this informative eBook from Microsoft Azure that highlights five key reasons to build intelligent apps and what they can do for your organization.

View: Build and Modernize Intelligent Apps

Copilot in Teams Meetings

Watch this brief demo video to see how Microsoft's Copilot in Teams helps you run more effective meetings, get up to speed on the conversation, organize key discussion points, and summarize key actions so that the entire group knows what to do next. Ready to take the work out of working together. Contact Inner-City Cubes

The four stages of creating a trust fabric with identity and network security

This interesting article from Microsoft will help you understand the four stages of creating a digital trust "fabric" to strengthen security for your distributed enterprise. Zero trust is an approach to security that continuously monitors and authenticates users and applications to make sure they are, in fact, authorized to access the data or applications. Read this article to learn more about Microsoft security and zero trust solutions.

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Tuesday, August 20, 2024

The Total Economic Impact™ Of Microsoft Entra

CISOs face numerous challenges in identity access management. In this Forrester Total Economic Impact study, researchers interviewed customers using Microsoft Entra - a cloud-based identity and access management service—in order to identify the cost, benefits, flexibility and risk factors that affected their investment decisions.

View: The Total Economic Impact™ Of Microsoft Entra

Achieving sustainable growth with Azure and FinOps best practices

Companies worldwide are seeking to reduce their IT carbon footprint and achieve a more sustainable future by focusing on efficiency and cost optimization. Read this blog post for an in-depth look at two new tools from Microsoft Azure AI that will help your company optimize Azure emissions, align IT sustainability with ESG regulations, measure and reduce your overall emissions.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

View: Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

Project Gutenberg brings free audiobooks to the global community with AI-generated book narration

When Microsoft learned that the oldest digital library and leading distributor of free eBooks wanted to make its collection more accessible to a broader community of members, including the visually impaired, and those without access to traditional libraries, they donated their generative AI driven solutions, enabling Project Gutenberg to create nearly 5,000 new audio books in record time. Ready to open a bright new chapter in your company's transformation to the Cloud? Azure AI techspert Inner-City Cubes can help you get started.

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Monday, August 19, 2024

Improve hybrid meetings in BYOD rooms.

More than 85% of meeting spaces globally are not video enabled, with BYOD rooms accounting for many of these spaces. But no worries. Microsoft has a solution. Watch this video to learn how new AI-enhanced features in Microsoft Teams enable your employees to easily connect their PCs to A/V in the room to get Teams meetings up and running fast. Contact Inner-City Cubes to get plugged into a better, more inclusive hybrid working environment.

How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.

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Wednesday, August 14, 2024

Simplifying cloud migration and modernization with Microsoft Azure

Migrating to the cloud and modernizing resources in today's rapidly changing and complex internet landscape can be a major challenge for organizations like yours. Fortunately, a solution is at hand. Download this eBook for an in-depth exploration of cloud migration best practices, strategies, and use cases. Use it to equip your employees and IT team with actionable insights they need to navigate complexities, mitigate risks, and maximize the benefits of Azure for your customers. Contact Inner-City Cubes to discuss simplifying and modernizing your migration to the cloud with Azure.

View: Simplifying cloud migration and modernization with Microsoft Azure

The Total Economic Impact of Microsoft Azure AI

What's the financial impact of using a comprehensive AI solution? If you've wondered about this, read this Forrester analyst report in which six decision makers at five customer organizations were interviewed regarding their experience with Microsoft Azure AI and how it benefited the bottom line.

View: The Total Economic Impact of Microsoft Azure AI

Tuesday, August 13, 2024

Cyber Signals Feb 2024

While AI can empower companies to protect against cyber threats, it also is helping cyberattackers hone their tactics. Social engineering, for instance, is much more effective with help from AI. Deepfakes and voice cloning, for example, can easily trick employees into divulging credentials and other information. In this eBook, you'll learn four key ways to prevent cyber threats and strengthen your defenses, both traditional defenses as well as AI-enabled security.

View: Cyber Signals Feb 2024

Evolve the way your employees collaborate and communicate

Perhaps you've noticed? Your workplace has changed a lot very quickly over the last few years. With innovations in productivity collaboration is possible in just about any space. Hybrid workers now enjoy far more flexibility and control. So, what's the next big thing in the world of hybrid work? Read this eBook for reasons why Microsoft's Microsoft Teams Phone is the native telephony solution for the future of hybrid work.

View: Evolve the way your employees collaborate and communicate

Copilot in Dynamics 365 Customer Service

Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Inner-City Cubes can help put the power of generative AI to work for your customer service team.

View: Copilot in Dynamics 365 Customer Service

Migrate to Azure with Confidence

Migrating to the cloud can be a daunting task, fraught with complexities that can leave even the most seasoned IT professionals feeling overwhelmed. From navigating the intricate process of cloud adoption to optimizing investments and mitigating risks, the road to the cloud is often paved with obstacles. However, you don't have to go it alone. Read this infographic for a detailed look at how you can unlock the full potential of your Windows Server investments. Understand the benefits of partnering with MS Azure migration experts who can guide you through the complexities of cloud processes, optimizing your investments and minimizing implementation risks. Ready to unlock the full potential of your Windows Server investments? Contact an Azure migration expert at Inner-City Cubes to get started.

View: Migrate to Azure with Confidence

Paytronix migrates 250 million unique customer profiles to Microsoft Azure within two hours

A major provider of customized digital experiences for restaurant and convenience store guests was exploring the expansion of its services into global markets when it realized it needed a scalable platform that would grow with them. Read this illuminating customer story showing how Paytronix migrated to Microsoft Azure and has seen their platform become faster, more secure and cost efficient.

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Monday, August 12, 2024

Microsoft named a Leader in 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service

In this blog article you will discover one of the major reasons Gartner® has recognized Microsoft as a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) for the fifth straight year. Read the blog for an in-depth discussion of Teams Premium's several built-in and automated AI capabilities, specific to Teams, that work together with Copilot for Microsoft 365 in Teams, to harness the power of AI to optimize your employees' collaboration and meeting experience. Ready to put these capabilities to work for your Teams? Inner-City Cubes can help you get started on the road to intelligent productivity. Contact us.

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​​Microsoft is a Leader in the 2023 Gartner® Magic Quadrant™ for Endpoint Protection Platforms

As a Microsoft Security partner, we're proud - but not surprised - that Microsoft was named a Leader in the "2023 Gartner® Magic Quadrant™ for Endpoint Protection Platforms." Microsoft's advanced endpoint security protection continues to help organizations protect their endpoints against even the most sophisticated attacks. In this article, you'll read about Defender for Endpoint and its many capabilities.

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Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out. Read on and let us help you transform your service delivery.

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Wednesday, August 7, 2024

Buzzing on Microsoft Teams Rooms technology internally at Microsoft

Explore inclusive hybrid meeting experiences for both our employees here at Microsoft and for our Microsoft Teams Rooms customers. Read this blog article for the latest news about how Microsoft Digital (MSD), Microsoft's IT organization, creates inclusive cutting-edge hybrid meeting experiences for both their employees at Microsoft and their Microsoft Teams Rooms customers.

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Tuesday, August 6, 2024

Magic Quadrant for Sales Force Automation Platforms

Sales force automation (SFA) platforms have been around for years, but they continue to evolve. Thanks to the advent of AI, some applications are also providing intelligent insights, data analysis and content generation - as well as automating routine administrative tasks. In this Gartner Magic Quadrant for SFA platforms, you'll get the details on the most prominent SFA providers and their solutions, and learn why Microsoft Dynamics 365 Sales was rated a Leader in SFA solutions,

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Pangaea Data builds novel AI with Azure to foster collaboration and improve patient outcomes while saving UK NHS £1 billion

UK-based Pangaea Data's product platform combines artificial intelligence (AI) and medical guidelines to characterize patients across 7,000 hard-to-diagnose conditions. When the Pangaea Data team determined they needed a cloud-based platform that could meet the rigorous security and privacy requirements of the healthcare industry, they turned to Azure AI Technology and Services for a solution. Read this customer success story for details on how Pangaea and Microsoft worked together to improve outcomes, save billions, and expand patient reach. Contact Inner-City Cubes to discuss deploying Azure's AI cloud-based platform in your healthcare system.

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Microsoft is a leader in the 2023 IDC MarketScape for AI Governance Platforms

There are many AI governance platforms in the marketplace, but only one has been recognized as a Leader in the inaugural IDC MarketScape Worldwide AI Governance Platforms 2023 Vendor Assessment. See why Microsoft was granted this honor in this blog post showing why organizations choose it to scale their AI innovations with confidence.

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Cyber Signals Feb 2024

Worried about AI-powered cybersecurity threats? Then you'll be glad to know that Microsoft's security solutions deliver protection against cyberthreats and other security breaches with advanced AI-enabled security technologies and tactics. Learn why Microsoft is the leading cybersecurity vendor in this issue of Microsoft Threat Intelligence: Cyber Signals 2024. Download your complimentary copy of the report and contact us to learn about Inner-City Cubes's Microsoft Security offerings.

View: Cyber Signals Feb 2024

Monday, August 5, 2024

The Business Opportunity of AI.

Get details from a global IDC study on how leading organizations use Azure AI to reimagine business models, increase efficiency and maximize ROI. View the infographic. ContactInner-City Cubes to get started impacting your business bottom line for the better with Microsoft Azure AI.

View: The Business Opportunity of AI.

Develop AI applications safely & innovate with confidence using Microsoft Azure Responsible AI tools

With the right solution, your organization can scale AI with confidence and turn responsible AI into a competitive advantage. Watch this instructive video outlining how Microsoft Azure AI tools are built with six responsible AI principles designed to help you safely build the next generation of applications for responsible AI.

Experience AI-enhanced meetings in every Teams Room

Watch this short video to see how easily you can level up productivity with AI-powered intelligent meeting Recap and the Copilot in Teams experience - even with your existing hardware. Contact Inner-City Cubes when you are ready to create a more inclusive, productive hybrid work environment.

Wednesday, July 31, 2024

Achieve generative AI operational excellence with the LLMOps maturity model | Microsoft Azure Blog

The Azure LLMOps maturity model is more than just a roadmap from foundational LLM utilization to mastery in deployment and operational management. It is a strategic guide that is essential for navigating the ever-evolving AI landscape of AI. Ready to achieve AI operational excellence? Contact Inner-City Cubes to put Microsoft's Azure LLMOps maturity model to work in your transformation.

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Copilot in Teams and Intelligent recap | After the meeting

Watch this short demo video for a look at how quickly Copilot in Teams builds on the highlights available from Intelligent recap and helps you dig deeper into the meeting context so you can stay in sync on what comes next. Ready to make Copilot in Teams a permanent member of your hybrid workforce? Inner-City Cubes can help you get started.

Tuesday, July 30, 2024

Introducing modern data governance for the era of AI

We are excited to announce a reimagined data governance experience within Microsoft Purview, available in preview April 8, 2024. Learn more.

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A leadership view on deploying Microsoft Copilot for Security

In this Microsoft Security video, you'll hear from security experts that have used Microsoft Copilot for Security to enhance security staff knowledge, take on mundane SOC tasks, and free security leadership to focus on high-priority cybersecurity goals and challenges. Watch the video and contact us to discuss how Inner-City Cubes can help prevent security team burnout at your organization.

The Forrester Wave™: Sales Force Automation, Q3, 2023

Companies use sales force automation (SFA) to help them identify, win and retain customers. But SFA solutions offer different capabilities. In this Forrester Wave, analysts rate the top SFA vendors and list their strong points. Read the report and see who came out on top. Hint: Microsoft ranked in the Leader category.

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Siemens Teamcenter and Microsoft Azure solve the tough challenges with a modern PLM

Deployed on Azure, Siemens offers customers full visibility up and down the product lifecycle from planning to manufacturing to purchasing. Read their story for an in-depth discussion of how Siemens Teamcenter and Microsoft Azure AI are giving customers an edge over the competition, and enabling new, better products to roll out around the world. Contact Inner-City Cubes to future proof your PLM with Microsoft AI technology.

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Monday, July 29, 2024

How to Safeguard your generative AI applications in Azure AI

With Azure AI, you have a convenient one-stop-shop for building generative AI applications and putting responsible AI into practice. Watch this useful video to learn the basics of building, evaluating and monitoring a safety system that meets your organization's unique requirements and leads you to AI success.

Microsoft 365 Copilot | Get up to speed

Watch this brief video to learn how Copilot can spare you embarrassment and keep you up to speed even when you log in late for a meeting. Contact Inner-City Cubes to make Microsoft 365 Copilot a permanent Teams member.

Microsoft unveils expansion of AI for security and security for AI at Microsoft Ignite

Do you have all the cybersecurity talent you need to ensure a fully functioning SOC? If you're like many companies, you have gaps in your cybersecurity team, thanks to a growing lack of cybersecurity professionals. This lack of talent, combined with the sophistication of many cyberattacks, is making AI-enabled security solutions much more advantageous. As this in-depth article shows, Microsoft has a range of AI-powered security solutions that can make your SOC run much more smoothly and effectively, even with fewer human cybersecurity staff. Read the article and contact us to discuss how Inner-City Cubes's team of experts can help close your cybersecurity talent gaps.

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Microsoft Dynamics 365 Sales Acceleration Guided Tour

Microsoft Dynamics 365 Sales with the sales accelerator feature helps salespeople identify leads and get AI-based recommendations for sales activities to speed each deal. Visit this Microsoft demonstration website to see all of the capabilities in Microsoft Dynamics 365 with Sales Accelerator.

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Wednesday, July 24, 2024

What's new in Azure Data, AI, and Digital Applications: Are you ready to go from GenAI experimentation to solutions at scale?

The AI era is here — and moving at warp speed rerouting technology roadmaps and dramatically accelerating transformation and value realization timelines. Microsoft is once again at the forefront of development and deployment of responsible AI. In this blog article, you'll take a deep dive into what's new in Azure Data, AI and digital applications. What's more, you will learn how by deploying Azure you can go from GenAI experimentation to solutions deployed at scale - and realize a substantial ROI in the process. Ready to make your move from AI experimentation to innovative AI solutions with Azure? Inner-City Cubescan help you get started.

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Tuesday, July 23, 2024

Copilot in Teams: Discern Opinions Quickly

Watch this brief video for a demonstration of Copilot in Teams capability to discern and summarize quickly and concisely the concerns and perspectives of meeting participants. Contact Inner-City Cubes to get started with Copilot in Teams.

New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1

Microsoft is announcing capabilities for Dynamics 365 that help professionals across business functions transform customer experiences. Learn more.

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Northrop & Johnson sails to exponential growth with Microsoft Dynamics 365

This in-depth customer story examines how a world-leading superyacht brokerage, Northrop & Johnson, transformed its sales and services with Microsoft Dynamics 365, leading to double digit annual sales growth. Read the story and learn about the advanced features and innovative possibilities of Microsoft's AI-powered solutions for sales and marketing.

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Analytics Lessons Learned: How five companies increased data value with unified analytics solutions

Even when well along on the journey to digital transformation, many organizations are still unable to extract timely and accurate insights from their data. How do they get back on the right track? Read this eBook about how unified cloud analytics help IT teams uncover new insights and explore data in a scalable, secure and timely manner.

View: Analytics Lessons Learned: How five companies increased data value with unified analytics solutions

Microsoft Defender Experts for XDR

If your cybersecurity team or SOC is overwhelmed, you should know about Microsoft's Defender Experts for XDR, a service that supports your in-house staff when needed. Powered by Microsoft's industry-leading Defender XDR suite, Defender Experts for XDR can help your security team to triage, investigate and respond to incidents and help stop attackers before they can get to your data. Download and read this Microsoft datasheet to get all the details.

View: Microsoft Defender Experts for XDR

Monday, July 22, 2024

INSPIRE Environmental uses Azure AI to improve efficiency and streamline data analysis to meet the pace of offshore wind development

INSPIRE Environmental (INSPIRE), is a Venterra Group company dedicated to monitoring seafloor health. Labor-intensive data collection and analysis was impacting the quality of data and jeopardizing the company's long-standing reputation for delivering timely and reliable results. Read the story for details on how INSPIRE used Microsoft Azure AI solutions to analyze complex ocean data more quickly and efficiently, lower costs and reduce turnaround times for clients. Contact Inner-City Cubes for more information on how Azure AI can streamline your transformation to the cloud.

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Del Monte Foods improves system uptime by 99.99%, saves 57% on infrastructure, and reduces security risk by 50%

When leadership at Del Monte Foods Inc. saw that their existing cloud infrastructure was leading to higher maintenance costs, limited scalability and performance bottlenecks, the company turned to Microsoft Azure as a solution. Read this revealing customer story highlighting how Del Monte reduced infrastructure costs and increased system uptime with the help of Azure and the Microsoft Defender security stack.

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Copilot in Teams: Ask Better Questions

When it's time to kickstart your brain cells into action, turn on Copilot for a list of insightful questions to ask in a pitch meeting or creative brainstorming session. Watch.

Microsoft Copilot for Security provides immediate impact for the Microsoft Defender Experts team | Microsoft Security Blog

Microsoft's Copilot AI assistant offers great opportunities for helping SOCs and other security professionals in their work. That's why the Microsoft Defender Experts team has been exploring ways in which Copilot for Security can help them to streamline and optimize SOC capabilities — from improving communication clarity to data analysis and upskilling. In this article, Microsoft brings you a new series of short videos showing how Copilot is helping navigate threat detection, investigation, and managed response.

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Tuesday, July 16, 2024

Accelerate cloud migration and modernize applications at your pace with Azure VMware Solution.

Ready to plan a cloud migration but not sure where to begin? Reach out to Inner-City Cubes for help moving forward at your own pace.

EPAM reimagines sales with Dynamics 365 and Microsoft Copilot for Sales

EPAM Systems Inc., an engineering and cloud consulting firm realized it had a problem with fragmented sales processes. With global sales teams across 55 countries using a variety of sales applications, efficiency was a challenge - and complicated. To reduce complexity and improve efficiency, the company decided to consolidate sales processes and applications on one platform, choosing Microsoft Dynamics 365 with Copilot for Sales. In this customer story, EPAM shares its experience and the results it achieved. Get the story.

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Top 5 reasons to migrate to Azure VMware Solution

There are a lot of good reasons to migrate your VMware workloads from your datacenter to Azure with Azure VMware Solution (AVS). Get this infographic to see the top 5 reasons we think AVS is the optimal route to the cloud, and get in touch with Inner-City Cubes to see how we can help.

View: Top 5 reasons to migrate to Azure VMware Solution

Monday, July 15, 2024

What is machine learning?

Processing mathematical models of data to help a computer learn without direct instruction is how machine learning (ML) is defined. However, as you probably know already, there's so much more to ML. See this instructive website by Microsoft Azure explaining how ML works to solve problems, how it's used in modern industry and how ML learning algorithms are developed.

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Microsoft Teams: Building a Foundation for the Future

Teams has grown to serve over 320 million monthly active users across 181 markets and 44 languages. Today, more than 75% of monthly active users are using the new built-from-the-ground-up desktop app for Windows and Mac. But a new era is on the way. Read this blog for a deep dive into the many investments Microsoft is making across the board in the fundamentals of Teams, setting a new standard for performance, reliability, and simplicity. Contact Inner-City Cubes to get started with the new era of Microsoft Teams.

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5 ways to secure identity and access for 2024 | Microsoft Security Blog

Cyber threats are rising rapidly with 30 billion attempted password attacks per month, according to Microsoft. AI is helping attackers by launching and automating new and sophisticated cyberattacks. The best defense is a comprehensive strategy that incorporates identity access management and Microsoft AI-powered CoPilot. Read this Microsoft article to get advice for protecting your organization from cyberattacks in 2024

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Copilot for Sales Release Wave Video

This Microsoft video shows how Copilot for Sales can drastically speed up identification of leads, communications, meeting preparation and closing deals. This video looks at the experiences landing in Dynamics 365 Sales and across Microsoft 365 and Teams Suite.

Wednesday, July 10, 2024

The Total Economic Impact of Microsoft Teams

Microsoft Teams provides a versatile, feature-rich integration platform for enterprises to streamline workflows, digitize and automate processes, and connect and empower employees across departments and locations to strengthen strategic alignment, engagement and productivity. Read this Forrester Analytic Report for everything you need to know about cost savings and business benefits enabled by Teams as a unified platform for communication and collaboration. Download it today. Contact Inner-City Cubes with questions and comments.

View: The Total Economic Impact of Microsoft Teams

Tuesday, July 9, 2024

4 Strategies to Address the Biggest Challenges in Data Security

The rapidly growing volume of data, structured and unstructured, stored in diverse places makes data security more challenging than ever. In this eBook, you'll get a quick but advanced view of the top challenges in data security today and advice for overcoming them. Download your complimentary copy of the eBook to dissect the how and why of understanding and protecting data and defending against identity-based threats.

View: 4 Strategies to Address the Biggest Challenges in Data Security

Grupo Bimbo bakes in end-to-end data security and compliance with Microsoft Purview

This customer story video shows how Grupo Bimbo, a major player in the consumer goods industry, rigorously protects its trove of recipes and R&D assets. Its vast store of sensitive data calls for greater visibility and safeguards to ensure compliance with regulations in the many countries where Grupo Bimbo operates. The company has addressed that need by implanting solutions from the Microsoft Purview family of data security, governance, risk, and compliance applications. Watch it now!

The Benefits of Microsoft Copilot for Sales: How Microsoft transformed its sales organization with AI

Salespeople waste a lot of time on mundane tasks from data entry and reports to researching prospects. This eBook explains how Copilot, Microsoft's AI assistant, can help salespeople have more time to focus on customer relationships and on closing deals. Download it here.

View: The Benefits of Microsoft Copilot for Sales: How Microsoft transformed its sales organization with AI

Microsoft named a Leader in 2023 Gartner Magic Quadrant for Strategic Cloud Platform Services

In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision.

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B.TECH scales retail operations and slashes time-to-market 30 percent with Microsoft Azure

B-Tech is an Egyptian retail giant specializing in household appliances and consumer electronics. Read how B-Tech used its digital transformation arm b_labs to build a competitive advantage with Microsoft Azure, boosted service availability to 99.9 percent, cut time to market by 30%. Bye-Bye Black Friday back-office blues. Ready to build your competitive advantage with Microsoft Azure? Inner-City Cubes is ready too.

View: B.TECH scales retail operations and slashes time-to-market 30 percent with Microsoft Azure

Monday, July 8, 2024

Transform the way sellers work with Microsoft Sales Copilot

Now every salesperson can have an assistant to help them prepare for meetings, write reports, research prospects and enter data. Meet Microsoft Copilot for Sales, the AI assistant that can give your sales team more time to focus on selling. Watch this video to see how Copilot can help you and your team close more sales. 📺

Canopius enables data & AI innovation by building a strong foundation with Azure

What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure.

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Tuesday, July 2, 2024

What is Microsoft Copilot for Azure

Gain new insights, discover more benefits of the cloud, and orchestrate across both cloud and edge with the new Microsoft Copilot for Azure. Read this informational blog outlining what this innovative solution can do for your organization and it includes a link to give you a free preview.

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Microsoft Copilot for Sales and Copilot for Service are now generally available - Microsoft Dynamics 365 Blog

Your sales and service teams can now benefit from the AI assistance in Microsoft Copilot for Sales and Microsoft Copilot for Service. The AI enhancements will let your teams get role-specific insights and actions to streamline business processes, automate repetitive tasks, and have more time to focus on the important work. Learn about these Copilot enhancements to your Microsoft sales and service platforms. Read this Microsoft article to get all the details.

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What is the Right Way to AI?

Wondering how to get the most effective AI for your organization? You'll need a unique strategy to deploy and drive adoption. Check out this solution brief for the guidance you need to do AI the right way. Contact Inner-City Cubes for assistance rolling out your AI adoption with Copilot.

View: What is the Right Way to AI?